Lead Customer Service Assistant - Dining Services, Campus Center-18001863
- Employer
- Tufts University
- Location
- Medford, MA
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job Description
Lead Customer Service Assistant - Dining Services, Campus Center-18001863
Description
This is an academic year position working 42 weeks per year.
An open position exists in Tufts Dining reporting to the Retail Service Manager for a Lead Customer Service Assistant in the Campus Center. This is a full time Academic Year position that will be responsible for working both independently and part of a team in a coffee service operation providing front-of-the-house leadership and outstanding customer service to students, university employees, and visitors.
The Lead Customer Service Assistant will be responsible for serving customers in a variety of ways including but not limited to serving coffee, food/beverages, preparing and presenting foods for service including occasional light cooking (grilling, frying, steaming), stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience. S/He will work closely with management, acting as a shift leader, coordinating the work of all food service employees (benefited, temporary and student) on assigned shifts. S/He will engage in job specific training and coaching of front-of-house staff and student employees. S/He will personally and through others attend to the needs of a high volume of customers while maintaining excellent customer service. The Lead CSA will be able to handle cash appropriately and operate the department POS system. S/He will be able to teach others to operate the system. In addition, the Lead CSA may be responsible to count cash drawers and prepare deposits according to procedure. The Lead CSA will teach and coach service employees to work the various stations within the unit. S/He will ensure all work stations and dining areas are properly cleaned and sanitized prior to closing out a shift. S/He will ensure all equipment and supplies are properly stocked at each station. The Lead CSA will be assigned to work service stations such as floor, deli, hot deli, grill, salad bar, cashier/greeter, etc. and perform other duties in the unit as needed in support of customer service.
Qualifications
Basic Requirements:
- 3 years of related food service and/or coffee service experience required.
- Must be able to count money and make change.
- Must be able to learn and operate an electronic POS system.
- Experience as a coffee server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
- Previous cash handling experience is also required.
- Must speak and understand English.
- Must possess excellent interpersonal skills and be able to effectively lead others.
Special Work Schedule Requirements:
Academic year position, 42 weeks per year.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: Dining
Organization: Campus Center - Dining Svcs
Employee Status: Regular
Schedule: Full-time
Job Posting: Dec 7, 2018, 10:49:36 AM
PI106083615
Organization
Tufts University is a leader in American higher education – distinctive for its success as a moderately-sized teaching and research university. Our ‘university on a hill‘ is a collection of colleges and academic departments independently recognized for their public service in our local communities, across the country, and around the world.
Working at Tufts University
Across the university you’ll discover talented and committed members of our staff and faculty who share an enthusiasm and a deep commitment to Tufts. We are collectively bound by our pursuit of knowledge and truth, and driven by our common values and aspirations. The strength of these values is reflected in our willingness to look at problems from new perspectives and challenge the status quo.
T10 strategic initiatives
An organization’s priorities can tell you a great deal about the culture. The T10 Strategic Plan provides a window into how our values impact our work as a university and how we work with each other as people. The plan’s initiatives are deliberately ambitious and far reaching – including our Foundational Initiatives that address each employee’s stewardship of limited resources and our plan to engage with and celebrate both our commonalities and differences. These strategic commitments represent who we are and guide what we will become.
Our culture
At the heart of Tufts’ distinctive culture is a commitment to diversity of thought, openness, and the inclusion of people who represent differing experiences and points of view. Our staff, students and faculty represent over 100 countries of origin but with shared values that make us more alike than we are different.
What we value:
Making an impact – We seek out new innovative ways to improve the quality of life of individuals and societies around the world, and at home.
Personal worth – The individual human being must be at the heart of every interaction in which individual differences are understood, valued, and cultivated.
Mindful leadership – Leadership brings with it tremendous possibilities and equally important responsibilities. Our leadership is visible in our words and actions, and the impact we have on the lives of those we serve.
Community – Our connection to each other through learning, arts, culture, sports, and through making an impact, brings us together and enhances our collective well-being.
Progressive learning – Our preparation for complex challenges and changes requires a commitment to lifelong learning, a willingness to challenge accepted thinking, and a sense of urgency in implementing new practices.
What matters?
A university setting provides employees the opportunity to contribute to the well-being of their colleagues, our global community, and their individual professional development. Staff, faculty and researchers embrace the responsibility, and privilege, that working at Tufts provides. While not every employee will have the opportunity to connect personally with the individuals who benefit from Tufts’ research and outreach initiatives, at the end of the day, we all understand just how much our day-to-day work matters.
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