Lead Customer Service Assistant - Dining Services, Campus Center-18001863

Job description

Job Description

Lead Customer Service Assistant - Dining Services, Campus Center-18001863

This is an academic year position working 42 weeks per year.

An open position exists in Tufts Dining reporting to the Retail Service Manager for a Lead Customer Service Assistant in the Campus Center. This is a full time Academic Year position that will be responsible for working both independently and part of a team in a coffee service operation providing front-of-the-house leadership and outstanding customer service to students, university employees, and visitors.

The Lead Customer Service Assistant will be responsible for serving customers in a variety of ways including but not limited to serving coffee, food/beverages, preparing and presenting foods for service including occasional light cooking (grilling, frying, steaming), stocking food and supplies as needed, maintaining the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening and closing procedures and all other assignments related to delivering an outstanding customer experience. S/He will work closely with management, acting as a shift leader, coordinating the work of all food service employees (benefited, temporary and student) on assigned shifts. S/He will engage in job specific training and coaching of front-of-house staff and student employees. S/He will personally and through others attend to the needs of a high volume of customers while maintaining excellent customer service. The Lead CSA will be able to handle cash appropriately and operate the department POS system. S/He will be able to teach others to operate the system. In addition, the Lead CSA may be responsible to count cash drawers and prepare deposits according to procedure. The Lead CSA will teach and coach service employees to work the various stations within the unit. S/He will ensure all work stations and dining areas are properly cleaned and sanitized prior to closing out a shift. S/He will ensure all equipment and supplies are properly stocked at each station. The Lead CSA will be assigned to work service stations such as floor, deli, hot deli, grill, salad bar, cashier/greeter, etc. and perform other duties in the unit as needed in support of customer service.
Basic Requirements:

  • 3 years of related food service and/or coffee service experience required.
  • Must be able to count money and make change.
  • Must be able to learn and operate an electronic POS system.
  • Experience as a coffee server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
  • Previous cash handling experience is also required.
  • Must speak and understand English.
  • Must possess excellent interpersonal skills and be able to effectively lead others.

Special Work Schedule Requirements:
Academic year position, 42 weeks per year.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.

Primary Location: United States-Massachusetts-Medford/Somerville
Job: Dining
Organization: Campus Center - Dining Svcs
Employee Status: Regular
Schedule: Full-time
Job Posting: Dec 7, 2018, 10:49:36 AM





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Job No:
Posted: 12/8/2018
Application Due: 12/30/2018
Work Type: