6825 Ticket Office Assistant (Administrative Support Coordinator), Athletics - Ticket Operations
San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.
Initial review of applications will begin on Thursday, December 13, 2018. To receive full consideration, apply by Tuesday, December 12, 2018. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.
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This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before one year from the start date, with the possibility of reappointment and/or permanency. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Office Assistant provides customer service and ticket sales duties in person and via the telephone. Customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, event creation for Archtics and EMT systems, and phone messaging. Will serve in a supervisor role on game night for football and be the designated representative for baseball post season. Manages scanners for football.
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Compensation and Benefits
Starting salary upon appointment not expected to exceed $3,500 per month. CSU Classification Salary Range: $2,846 - $4,998 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Qualifications and Specialized Skills
- One year of customer service including cash handling duties. Experience with Archtics/Ticketmaster.
- Ticket sales experience in an athletic ticket office environment.
- Proficient with Microsoft Word and Excel.
- Effective interpersonal and verbal/writing skills.
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.
Applicants with disabilities requiring assistance may call (619) 594-1139.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.