6822 Desktop Support Specialist (Information Technology Career), Library & Information Access

Job description




San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.

Initial review of applications will begin on December 13, 2018. To receive full consideration, apply by December 12, 2018. The position will remain open until filled.  The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice. 

For more information on San Diego State University, please click here.


Position Information


This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The San Diego State University Library is seeking a service-oriented desktop specialist to provide technical support of hardware and software to the departments served by the SDSU Library. Candidates for this position should have three or more years of experience working in a help desk environment. Duties will include Windows and Mac desktop support, creation and deployment of desktop images, hardware and peripheral repair and support, and troubleshooting of software issues. The incumbent should have experience with help desk ticketing software for tracking and reporting of incidents. SDSU is a diverse population of students, faculty and staff. It is expected that the incumbent has the ability to communicate with an ethnically and culturally diverse campus community.

For more information regarding Library & Information Access, please click here


Compensation and Benefits


Starting salary upon appointment not expected to exceed $4,557 per month. CSU Classification Salary Range: $4,372 - $10,478 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. 

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here




Minimum Qualifications 

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications and Specialized Skills

  • Proficiency with Windows and Mac OSX is required.
  • Extensive knowledge of PC hardware, software and network troubleshooting is required.
  • Advanced networking concepts with clients and protocols including TCP/IP, VPN, DNS, and DHCP.
  • Experience with mobile devices.
  • Experience in demonstrating customer service skills, and deductive reasoning abilities and expertise in applying structured problem-solving techniques to resolve problems for end users.
  • Experience in using both oral and written communication skills
  • Experience using organization skills and ability to handle multiple tasks simultaneously.
  • Experience working in a helpdesk environment.
  • Three years of professional experience with Windows and Mac desktops.
  • Three years of professional experience supporting standard desktop and web software (e.g. MSOffice products, Google applications, Mail applications, Adobe products).
  • Three years of professional experience setting up and repairing computer hardware and peripherals. 
  • Experience supporting users and systems in a large networked environment.
  • Experience working with diverse groups of individuals consisting of various technology backgrounds.
  • Experience with common software application packages, equipment platforms, database systems and sources, and training methods.
  • Experience and/or knowledge with Microsoft SCCM.
  • Experience with centralized desktop anti-malware systems.
  • Experience and demonstrated ability to deliver training and consultation to users.


Application Procedures


To apply for this position, please click on the "Apply Now" button on this page.  You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.

Applicants with disabilities requiring assistance may call (619) 594-3953.

General Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.




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Job No: 6822
Posted: 12/7/2018
Application Due: 12/7/2030
Work Type:
Salary: Starting salary upon appointment not expected to exceed $4,557 per month.