Enrollment Counselor

Job description

San Jose, CA
Full time

Job Description:



If you value People, Diversity, Social Justice, and Participatory Decision-Making, we'd like to hear from you!

The Enrollment Counselor serves as a representative and recruitment counselor students for the Admissions Department to Pacific Oaks College within the Northern California territory. Also, helps with activities by handling communications, information and paper flow with prospective and admitted students. The successful candidate will be an articulate, organized, results driven, a dynamic and enthusiastic leader, and a team player.

This position is located in San Jose, CA and reports to the AVP of Admissions.


  • Provide excellent customer service to prospective students throughout the full admission recruitment process.
  • Meets with prospective students to counsel on completing entry requirements, discusses academic programs, admission options, and financial aid opportunities and conducts campus tours.
  • Follows up with prospects and applicants by phone and written correspondence
  • Works with Director of Admissions in developing new recruitment strategies that are CFP, SOE, HD specific
  • Works cooperatively to meet enrollment bench marks goal for CFP, HD and SOE in Northern California
  • Plans and coordinates Information Sessions, Open Houses, New Student Orientations and other student activities as needed for current and prospective students and in collaboration with Student Services
  • Regularly attends the Admissions team meetings
  • Organize and maintain admissions marketing inventory
  • Email students their program schedules
  • In collaboration with Director of Admissions NorCal and to ensure that the College enrollment goals are met
  • Balance work hours with 50% of time spent advising/counseling students and 50% of time recruiting students externally.
  • Utilizes technology, public speaking skills, and all presentation materials to deliver effective multimedia presentations. Schedules and conducts visits in educational institutions
  • Maintain relationships with community agencies and organizations (e.g., social service agencies, school districts, county offices of education, community colleges, and child care agencies)
  • Tracks applications through Salesforce by phone and written correspondence to ensure completion and admission
  • Performs other duties as assigned

  • Keeps current on CFP, HD and SOE programs information
  • Understanding of and experience with non-traditional student populations
  • Sales and marketing knowledge, skill and experience; and in addition to person-to-person account management experience
  • Excellent written and verbal communication skills; accuracy and attention to detail,
  • Possess professional interaction, personal networking and constituency building skills; and possess interesting, dynamic, articulate, credible and fluid group presentation skills.
  • Ability to meet annual inquiry plans as recorded weekly.
  • Inquiry generation and effective inquiry follow-up capability.
  • Self-directed and highly motivated, high activity action taking recruiting students.
  • Executing continuous high volume contact, mapping out efficient travel logistics, coordinating and conducting events, sustaining high levels of diverse activity and multi-tasking under time pressure.
  • Knowledge of the education industry.
  • Consultative approach to answering questions, addressing concerns and assisting with enrollment decisions.
  • Highly accountable to monthly goals, performance expectations.
  • Flexibility to schedule weekend and evening hours
  • Computer literate; working knowledge of MS Office.

  • Bachelor's degree required. Masters preferred.
  • Minimum 1-2 years' experience in college recruitment or student services environment preferred.
  • Expertise in Microsoft Office Suite, Go to Meetings, CampusVue and Salesforce
  • Excellent communication skills
  • Sensitivity and commitment to issues of diversity and inclusion
  • Ability to work independently with little supervision
  • Ability to travel evenings and weekends; possess valid driver's license, have a reliable vehicle, and a good driving record.
  • Ability to work evenings/weekends and have a flexible schedule.
  • 50% Travel required.
  • Spanish-Bilingual fluency, preferred/a plus.

Pacific Oaks College and Children's School offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

Pacific Oaks College and Children's School is an Equal Opportunity Employer.

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Pacific Oaks College and Children's School





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Job No:
Posted: 12/7/2018
Application Due: 1/2/2019
Work Type: