Job description

JOB NO.: 96886-AS

Work Type: Staff-Full Time


Location: Madison

Categories: Information Systems/Technology

Employment Class: Academic Staff-Renewable

Position Vacancy ID: 96886-AS

Working Title: Incident and Change Manager


FTE: 100%

Anticipated Begin Date: FEBRUARY 03, 2019

Term: This is a renewable appointment.

Advertised Salary:

Minimum $80,000 ANNUAL (12 months)
Depending on Qualifications

Degree and Area of Specialization:

No degree required.

Minimum number of years and type of relevant work experience:

* Minimum 5 years' experience of IT Operational support for a service coordinating planned changes and unplanned incidents for the service. (7 years' to be considered at Senior level.)
* Ability to understand complex IT Infrastructure and dependencies.
* Ability to understand and communicate the benefits of Change & Incident management to services.
* Excellent problem solving and communication skills.
* Excellent customer service skills and orientation.

* Experience working with Service Management tools.
* Experience with Service Management lifecycle frameworks such as ITIL.
* Experience with Configuration Management
* Demonstrated Project Management skills
* Demonstrated desire to learn new things.

License or certificate:

Position Summary:

This IS Technical Services Consultant position functions as the Incident and Change Manager for the complex enterprise production systems which provide services to the UW-Madison campus and its constituents. Utilizing contemporary IT Service Management guidelines such as ITIL, the Incident and Change Manager provides organizational leadership for the continual improvement of the processes used to manage Incident and Change processes managed by the Division of Information Technology (DoIT).

Responsibilities include coordination of Incident and Change management processes across DoIT departments, service teams, and groups; identification and development of technical tools and methods for production Incident and Change management. This position is expected to participate in and provide backup for other service management processes, including but not limited to configuration, event, and asset management. This position is also expected to participate in aligning Incident and Change management processes and procedures with those for Continuity of Operations and disaster recovery.

The position is organizationally sited in the Systems Engineering and Operations (SEO) department, and the Service Management unit, it carries an expectation of offering division and campus-wide leadership and support.

Additional Information:

Rotational and on call work is required for this position. On-call rotation requires successful candidates to have high-speed internet and a phone, to perform work on employer provide laptop.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.


Vickie Arneson
[email protected]
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

Application must include a cover letter and resume. Your cover letter should specifically address the required qualifications listed in the "Minimum Number of Years and Type of Relevant Work Experience" section above.

Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Dec 6 2018 Central Standard Time

Application Close: Jan 3 2019 11:55 PM Central Standard Time





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Job No:
Posted: 12/7/2018
Application Due: 1/8/2019
Work Type: