ASSOCIATE DIRECTOR, Enrollment, University Service Center
- Employer
- Boston University
- Location
- Boston, MA
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
6461/H0618
Provide direct service to students, parents, and colleagues by assisting in the resolution of a wide range of complex problems, many of which will involve multiple University offices, and which may have sensitive personal, academic, and financial components. Coordinate efforts of multiple offices to ensure holistic and streamlined support for students. Counsel students considering leave of absence or withdrawal from the University; facilitate re-enrollment for students returning after a break in studies for health or other reasons. Research requests for exceptions to the tuition refund schedule and draft written responses. Assist with efforts to publicize USC and to educate University community regarding services provided by the center. Participate in development of outreach, programming, and other services to first-generation and other student populations. Successfully manage assigned projects and committee work supporting office administration and University retention initiatives.
BA/BS required. MA/MS preferred. 4-6 years of progressively responsible experience in related area(s): complex problem resolution, customer service, project management. Excellent interpersonal and written communication skills. As part of the USC associate director (AD) team, each AD is responsible for filling multiple roles, including front line service delivery, project management, high level problem solving, and collaborative management of office workflow. Must be able to balance multiple competing priorities and shift roles throughout the day. This position requires comfort working independently and as part of a team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
BOSTON, Massachusetts, United States
Full-Time/Regular
PI106063412
Organization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.
A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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