General Admissions Advisor
Job Description: POSITION TITLE: GENERAL ADMISSIONS ADVISOR STATUS: Full time DEPARTMENT: Admissions DIVISION: Student Development CLASSIFICATION: Non-exempt UNION: Support and Technical REPORTS TO: Director of Admissions and Recruitment PLACEMENT: Support grade 7 MINIMUM PAY RATE: $43,672 annually Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY The General Admissions Advisor serves as the inquiry and applicant main point of contact for the college providing enrollment guidance to prospective and new students. Provides general information to incoming students regarding college policies and procedures as they relate to admissions, registration, student accounts and payments, counseling, financial aid, testing and tutoring, and other student development and academic affairs areas. The typical duties may include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. Maintains an open and approachable manner and confidentiality. May require flexible hours and occasional evenings and weekends. Local travel is required. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Conduct outreach to inquiries and applicants to assist them with admissions procedures. Establish check-in and outreach points with incoming students to increase awareness of services. Maintain communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process. 2. Provide student support and customer service, defuse escalated concerns, and connect students with appropriate follow-up services. 3. Assist front line staff in answering questions from students and parents who are visiting the enrollment center; includes being available for walk-in student appointments and providing assistance to front line staff in peak times. 4. Utilize computerized systems to communicate with students, process admissions, prepare reports, and/or analyze data. 5. Prepare admissions activity reports to the Director. 6. Serve as a liaison between the Communications Center and Admissions department related to student communications campaigns. 7. Assist the Director with enrollment projects and events. 8. Collaboratively work with internal and external stakeholders to identify individual student's enrollment barriers and refer to the appropriate department. 9. Represent JJC at recruiting and /or community events as needed. 10. Provide Admissions presence at the City Center Campus or other locations as needed. 11. Maintain working knowledge of enrollment processes, academic programs, and student development programs and services. 12. Serve on college committees, attend department meetings, and participate in professional development as assigned. 13. Perform related duties as assigned. MINIMUM QUALIFICATIONS 1. Associates Degree or equivalent. 2. Three (3) years of college admissions experience. 3. Excellent interpersonal, customer service and phone skills. 4. Excellent written and verbal skills. 5. Current technical skills with knowledge of Microsoft Office suite, with emphasis in Word and Excel. 6. Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills 7. Access to transportation and a willingness to work at several locations. 8. Ability and willingness to work cooperatively with a diverse population of students and staff. PREFERRED QUALIFICATIONS 1. Bachelor's Degree 2. Ability to speak Spanish. 3. Familiarity with Ellucian software. WORK SCHEDULE Mondays-Friday: 9:00am-5:30pm Saturday: As needed depending on peak registration and other seasonal events College is closed on Fridays and Saturdays during summer. Schedule varies depending on department needs. PHYSICAL DEMANDS 1. Normal office physical demands. 2. Ability to travel between campus locations and to community events. WORKING CONDITIONS 1. Duties are performed indoors in the usual office environment. Application Procedures: "Apply to this Job at employment.jjc.edu" Application Deadline: December 13, 2018 All offers of employment are contingent upon the following: * Satisfactory results of a background check * Post-offer, pre-employment Drug Screening for employees that are new to the College * Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires Joliet Junior College is an equal opportunity/affirmative action college supporting diversity. ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN "ON CAMPUS" STUDENT HOUSING Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in "on campus" student housing is available at the JJC Police Department website : www.jjc.edu/cleryreport If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.