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Patient Relations Assistant/UKHC

Job description



This position works the front desk of the Cosmetic Surgery Associates Clinic and the Plastic Surgery Clinic. Greets patients, registers the patients for their visit. The Patient Relations Assistant is responsible for registering, collecting co-payments, checking out patients and scheduling follow up appointments and ancillary testing. Will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems. Communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; and maintain HIPAA compliant regarding release of patient information. Includes other clerical and medical records tasks including preparing records for upcoming appointments.




Job Title
Patient Relations Assistant/UKHC

Requisition Number
RE16529

Working Title


Department Name
7H858:SURGERY/PLASTIC

Work Location
Lexington, KY

Grade Level
06

Salary Range
$13.58-21.06/hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs



Required License/ Registration/Certification

None



Physical Requirements

lifting less than 50lbs.



Shift

7:30am-4pm; 8:00am-4:30 varies depending on patient count.



Skills/Knowledge/Abilities

MS Windows, Microsoft Office (Excel, Word, and Outlook), Allscripts APM and EHR, Sunrise Clinical Viewer.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

N/A



Deadline to Apply
12/11/2018

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  2. * Please choose the answer that best describes your years of paid, full-time work experience with patient registration systems in a clinical environment.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  3. * Please choose the answer that best describes your years of paid, full-time employment experience with electronic medical records or electronic health records.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * Please choose the answer that best describes your years of paid, full-time employment experience in insurance pre-authorization.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  5. * Do you have experience working with medical insurance?
    • Yes
    • No
  6. * In what capacity have you had patient contact? For example, working in a clinic or hospital, registering patients, etc. Please address how your work experience relates to this position.

    (Open Ended Question)

  7. * Do you have any co-pay, cash handling, or collections experience? Please explain.

    (Open Ended Question)

  8. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • HospitalCareers.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    PI106015529

     

     

     

    Diversity Profile: University

     

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    Job No:
    Posted: 12/5/2018
    Application Due: 2/3/2019
    Work Type:
    Salary: