Client Liaison - Client Services-18001674
- Employer
- Tufts University
- Location
- Grafton, MA
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job Description
Client Liaison - Client Services-18001674
Description
The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.
The Client Service Liaison works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. Responsibilities include scheduling appointments, directing Switchboard calls, facilitating communication with referring veterinarians, assisting general information callers, providing patient updates and managing patient records. Specific allocation of responsibilities may change depending upon the needs of the hospital.
Qualifications
Basic Requirements:
High School Diploma or equivalent with 2 years of customer service experience. Exceptional communication skills (both in person and by telephone). Ability to prioritize multiple responsibilities within a busy clinical setting. Ability to effectively work as a member of a diverse team of clinical and administrative professionals. Pride in maintaining assigned areas in a hospital environment. Basic computer skills including familiarity with Microsoft Office and the ability to learn the electronic medical record system. Able to type a minimum of 40 words per minute. Ability to lift up to 40 lbs. with or without accommodation.
Preferred Qualifications:
Associates or Bachelor’s degree in relevant field of study. 3+ years of customer service experience, particularly in the fields of veterinary or human medicine. Experience as a Veterinary Technician or CVT degree. Certifications in leadership development and/or client service areas. Exceptional Client Service Awards and/or acknowledgments. Knowledge of medical/veterinary terminology. Experience in the Animal or Veterinary Industry.
Special Work Schedule Requirements:
Schedule is Sunday 7:00am-3:00pm and Monday-Thursday, 10:00am-6:00pm and may be required to work a different schedule on occasion to cover team vacation/sick time. This position will provide holiday and weekend on-call coverage at the Switchboard on a rotating basis. Some alternate hours may be required for shift coverage, meeting attendance or training sessions. This position is considered essential and is therefore required to report to work as scheduled during emergency closings.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity
Primary Location: United States-Massachusetts-Grafton
Job: Administrative Support
Organization: Foster Hosp - Cummings-Vet
Employee Status: Regular
Schedule: Full-time
Job Posting: Oct 4, 2018, 3:32:38 PM
PI106013732
Organization
Tufts University is a leader in American higher education – distinctive for its success as a moderately-sized teaching and research university. Our ‘university on a hill‘ is a collection of colleges and academic departments independently recognized for their public service in our local communities, across the country, and around the world.
Working at Tufts University
Across the university you’ll discover talented and committed members of our staff and faculty who share an enthusiasm and a deep commitment to Tufts. We are collectively bound by our pursuit of knowledge and truth, and driven by our common values and aspirations. The strength of these values is reflected in our willingness to look at problems from new perspectives and challenge the status quo.
T10 strategic initiatives
An organization’s priorities can tell you a great deal about the culture. The T10 Strategic Plan provides a window into how our values impact our work as a university and how we work with each other as people. The plan’s initiatives are deliberately ambitious and far reaching – including our Foundational Initiatives that address each employee’s stewardship of limited resources and our plan to engage with and celebrate both our commonalities and differences. These strategic commitments represent who we are and guide what we will become.
Our culture
At the heart of Tufts’ distinctive culture is a commitment to diversity of thought, openness, and the inclusion of people who represent differing experiences and points of view. Our staff, students and faculty represent over 100 countries of origin but with shared values that make us more alike than we are different.
What we value:
Making an impact – We seek out new innovative ways to improve the quality of life of individuals and societies around the world, and at home.
Personal worth – The individual human being must be at the heart of every interaction in which individual differences are understood, valued, and cultivated.
Mindful leadership – Leadership brings with it tremendous possibilities and equally important responsibilities. Our leadership is visible in our words and actions, and the impact we have on the lives of those we serve.
Community – Our connection to each other through learning, arts, culture, sports, and through making an impact, brings us together and enhances our collective well-being.
Progressive learning – Our preparation for complex challenges and changes requires a commitment to lifelong learning, a willingness to challenge accepted thinking, and a sense of urgency in implementing new practices.
What matters?
A university setting provides employees the opportunity to contribute to the well-being of their colleagues, our global community, and their individual professional development. Staff, faculty and researchers embrace the responsibility, and privilege, that working at Tufts provides. While not every employee will have the opportunity to connect personally with the individuals who benefit from Tufts’ research and outreach initiatives, at the end of the day, we all understand just how much our day-to-day work matters.
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