Skip to main content

This job has expired

System Support Analyst

Employer
University of West Georgia
Location
Carrollton, Georgia

View more

Institution Type
Four-Year Institution

Job Details

Nature of Work

At the University of West Georgia, we’re in the business of transforming lives and changing perspectives. From success in the classroom and chosen career fields to success on the athletic field and the total college experience, UWG has more than 1100 full-time faculty and staff members dedicated to helping you succeed. Over 13,000 students pursuing undergraduate and graduate degrees attend UWG presently.

Additionally, UWG is a qualifying employer under the Department of Education Public Service Loan Forgiveness program (PSLF). This program provides student loan repayment and forgiveness for qualifying loans for eligible full-time employees. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more information.

The System Support Analyst will be responsible for daily support of UWGapplications and web-based solutions. The analyst also participate in a full range of analysis and software support tasks to support UWG operations and strategic
objectives.

In addition, the analyst will:
• Create reports and provide data to end users.
• Provide system support while:
-Installing, configuring, troubleshooting, and maintaining UWG systems and web-based solutions.
-Creating and maintaining system documentation.
-Continuously identifying areas for processing and systems improvement
-Providing solution recommendations.
• Deliver System Patching, Upgrades and Implementations by:
-Maintaining responsibility for activities related to system patching, upgrades and implementations.
-Developing and maintaining test documentation for system patching, upgrades and implementations
• Be Responsible for End User Support
• Handle Troubleshooting and Issue Resolution
• Provide Problem Resolution
• Deliver User Administration
• Handle System Configuration and Customization
• Inforce Security and Compliance
• Be Responsible for Project Management Services

As well as other duties as assigned

Required Qualifications

Bachelor’s degree in Management Information System, Technology, Business Administration or related field; or equivalent work experience.

Three years of varying internal/external IT experience including working with various academic/business units outside of IT environment. Basic experience with Windows operating systems. Experience with Unix operating system is a plus. Understanding of database concepts and hands-on experience with SQL queries. Applied understanding of the Application Support Lifecycle. Ability to work autonomously and communicate with academic/business units and IT staff.

Must have strong customer service skills. Must have understanding of business analysis principles and practices as well as Application Support Lifecycle. Solid understanding of the Systems Development Life Cycle process. Strong verbal and written communications skills and effectiveness and comfort level with presentations to multiple levels of an organization. Ability to process and blend multiple disciplines (i.e.technical, financial, operational, etc.) to provide high-level consultations and recommendations to campus stakeholders. Must be able to communicate in technical terms with multiple IT groups. Must have ability to write advanced SQL statements for reporting and scripting for application support. Ability to balance the demands of multiple projects, conflicts, and time pressures constructively and efficiently to meet organizational needs.

Preferred Qualifications

Experience working with higher education ERP systems desirable.

Completion of a Professional Technical Certifications preferred (i.e. ITIL, PMP, etc.).

Salary $45,540.00/yrly Minimum - $58,632/yrly Midpoint Physical Requirements/Working Conditions

Must be able to traverse to locations across large campus in a timely manner;
This position is expected to comply with the University’s standard working hours.

Notice to Applicants

Please be advised that should you be recommended for a position, University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.

It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.

Organization

The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.university_of_west_georgia1.jpg

The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.

university_of_west_georgia2.jpgUWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.university_of_west_georgia3.jpg

The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.

Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.

 

 

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert