System Support Analyst
Nature of Work
At the University of West Georgia, we’re in the business of transforming lives and changing perspectives. From success in the classroom and chosen career fields to success on the athletic field and the total college experience, UWG has more than 1100 full-time faculty and staff members dedicated to helping you succeed. Over 13,000 students pursuing undergraduate and graduate degrees attend UWG presently.
Additionally, UWG is a qualifying employer under the Department of Education Public Service Loan Forgiveness program (PSLF). This program provides student loan repayment and forgiveness for qualifying loans for eligible full-time employees. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more information.
The System Support Analyst will be responsible for daily support of UWGapplications and web-based solutions. The analyst also participate in a full range of analysis and software support tasks to support UWG operations and strategic
In addition, the analyst will:
• Create reports and provide data to end users.
• Provide system support while:
-Installing, configuring, troubleshooting, and maintaining UWG systems and web-based solutions.
-Creating and maintaining system documentation.
-Continuously identifying areas for processing and systems improvement
-Providing solution recommendations.
• Deliver System Patching, Upgrades and Implementations by:
-Maintaining responsibility for activities related to system patching, upgrades and implementations.
-Developing and maintaining test documentation for system patching, upgrades and implementations
• Be Responsible for End User Support
• Handle Troubleshooting and Issue Resolution
• Provide Problem Resolution
• Deliver User Administration
• Handle System Configuration and Customization
• Inforce Security and Compliance
• Be Responsible for Project Management Services
As well as other duties as assigned
Bachelor’s degree in Management Information System, Technology, Business Administration or related field; or equivalent work experience.
Three years of varying internal/external IT experience including working with various academic/business units outside of IT environment. Basic experience with Windows operating systems. Experience with Unix operating system is a plus. Understanding of database concepts and hands-on experience with SQL queries. Applied understanding of the Application Support Lifecycle. Ability to work autonomously and communicate with academic/business units and IT staff.
Must have strong customer service skills. Must have understanding of business analysis principles and practices as well as Application Support Lifecycle. Solid understanding of the Systems Development Life Cycle process. Strong verbal and written communications skills and effectiveness and comfort level with presentations to multiple levels of an organization. Ability to process and blend multiple disciplines (i.e.technical, financial, operational, etc.) to provide high-level consultations and recommendations to campus stakeholders. Must be able to communicate in technical terms with multiple IT groups. Must have ability to write advanced SQL statements for reporting and scripting for application support. Ability to balance the demands of multiple projects, conflicts, and time pressures constructively and efficiently to meet organizational needs.
Experience working with higher education ERP systems desirable.
Completion of a Professional Technical Certifications preferred (i.e. ITIL, PMP, etc.).
Salary $45,540.00/yrly Minimum - $58,632/yrly Midpoint Physical Requirements/Working Conditions
Must be able to traverse to locations across large campus in a timely manner;
This position is expected to comply with the University’s standard working hours.
Notice to Applicants
Please be advised that should you be recommended for a position, University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.