Housing & Residence Life
Nature of Work:
Responsible for providing excellent customer service to parents, students, and internal and external stakeholders via in person, phone, and e-mail interactions. Provides clerical and administrative support to departmental staff.
Training and Experience:
A high school diploma with a minimum of two years in a customer service or administrative support role is required. Ability to communicate effectively in person and in writing; to utilize Microsoft Outlook and Word; tact and sensitivity with team members and customers; self-motivated; detail oriented; ability to effectively prioritize competing needs.
Illustrative Examples of Work:
*Provides excellent customer service to students, parents and stakeholders via phone, e-mail, and in person communication.
*Refers students and parents to appropriate campus resources and ensures problems are solved in an efficient and timely manner.
*Ensures that all e-mail and phone messages are responded to in a timely manner
*Monitors all customer service traffic in the main housing office to ensure rapid response to customer needs.
*Provides administrative and clerical support to departmental staff.
*Engages in continuous training and knowledge seeking regarding student support resources in order to adequately assist students and parents.
*Performs other job-related duties as assigned.
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
Special Instructions to Applicants:
General Operating (State)
Number of Openings:
If Other, please denote the Name of a Grant:
Housing & Residence Life
Up to $23,040.00 annually
Must be able to lift 50 lbs. and climb up to four flights of stairs.
Facts About the Institution:
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705 Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.
Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.
Optional Applicant Documents:
Required Applicant Documents:
Application Types Accepted:
Staff Employment Application