Staff Support Associate I/UKHC

Job description

The Staff Support Associate serves as a navigator at the UK Healthcare information desks. The position will assist with way-finding, patient throughput, maintaining a safe environment, and communication between staff and guests. Additional duties include clerical assignments related to customer relations.

Job Title
Staff Support Associate I/UKHC

Requisition Number

Working Title
Customer Relations Associate

Department Name
H4005:Office of Patient Experience

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

2 yrs

Required License/ Registration/Certification


Physical Requirements

The physical requirements of this position include: sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); occasionally lifting, pushing, and/or pulling objects 50lbs or more; intermittent exposure to loud noises; and occasionally dealing with combative or violent people.


Monday through Friday, 12:30pm-9:00pm


The skills and knowledge needed to be successful in this position are excellent communication skills; proficiency with Microsoft Office Suite; and the ability to work well within a fast-paced, high-stress, teamwork-centered environment.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Experience in customer services or healthcare support services preferred.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
    • None
    • Basic
    • Average
    • Proficient
    • Expert
  2. * Please provide a definition for "customer service" as it relates to healthcare.

    (Open Ended Question)

  3. * Please describe your experience working with patients and their guests.

    (Open Ended Question)

  4. * Please select the answer that best describes your years of paid, full-time employment experience in customer service.
    • None
    • More than 0 up through 1 year
    • More than 1 up through 3 years
    • More than 3 up through 5 years
    • More than 5 years
  5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  6. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter





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    Job No:
    Posted: 12/4/2018
    Application Due: 12/11/2018
    Work Type: