Director, Service Delivery & Property Management

Job description


Job Description Summary:

GWU Facilities and Campus Development is comprised of several units that operate and maintain university facilities, including but not limited to providing quality support services for the physical environment of the university, campus planning activities, construction projects, campus development projects, building maintenance and operations, oversight on building related regulatory matters and overall customer service initiatives.

This position is responsible for the oversight of property management and service delivery functions across a mixed portfolio of academic, residential, and retail properties. Typical responsibilities include managing the framework for receiving customer work requests, deployment of resources to solve customer issues, regular assessment and inspection of building conditions, support for preventative maintenance activities, collaboration with management to ensure services are delivered to meet customer needs. Additional responsibilities include supervising and mentoring property management staff to build and sustain relationships in order to effectively collaborate with colleagues to accomplish maintenance, repairs, alterations, improvements, risk management, safety, and security throughout the portfolios, preparing and providing service delivery metrics, conducting routine audits to ensure adherence to protocol, and budgets. This position will escalate issues to leadership, as necessary, make recommendations for portfolio improvements/enhancements, and participate in resulting initiatives.

|Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

-Experience in higher education or similar institution is preferred.

-Supervisory experience within a large organization preferred.

-Effective customer service, oral and written communication, analytical and organizational skills are necessary along with ability to work and multitask in a fast paced and changing environment.

-Demonstrated experience collaborating with persons at all levels within an organization with proven ability to lead and work within a team environment.

-Excellent computer skills and working knowledge of MS Word, Excel and Power Point.

-Experience with AiM and Harbor Flex preferred but not necessary.

Typical Hiring Range $80,800 - $109,100 How is pay for new employees determined at GW?

Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: Operations Family Facilities & Campus Ops Sub-Family Property/Real Estate Management Stream Management Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday - Friday, 8:00am - 5:00pm; may be required to respond to emergencies or attend meetings after hours Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? No Posting Number: S007824 Job Open Date: 12/03/2018 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).

    Applicant Documents
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents

      Documents needed to Apply
      Required Documents
      1. Resume
      2. Cover Letter
      Optional Documents





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        Job No:
        Posted: 12/4/2018
        Application Due: 12/19/2018
        Work Type: