Financial Aid Assistant

Job description

Job ID 601923
Location Green Bay
Full/Part Time Full-Time
Regular/Temporary Regular


Department: Financial Aid
Reports To: Manager, Financial Aid
FLSA Status: Non-Exempt
Amount of Travel Required: No travel required
Union Code: ESS
Positions Supervised: None
Salary Grade: C

STANDARD HOURS: 37.5 hours per week; Typical hours Monday-Friday; 8am-4pm, at least one evening 10am-6pm. Flexibility to work other hours as needed.
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website:

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.

Assist in the administration and processing of federal and state financial aid programs in accordance with applicable regulations.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

  • Understand, apply, and explain all federal and state regulations pertaining to the application for and distribution of student financial aid.
  • Serve as a point of contact for in person, phone, and email inquiries. Interact with students and/or families to follow up on missing and/or incomplete information.
  • Provide technical assistance in the daily operations of financial aid programs. Recommend process improvements to increase office efficiency.
  • Provide support to the department to include running and reviewing reports, monitoring and maintaining records and databases, data entry, and coordinating student correspondences
  • Develop complex materials; research, compose, prepare and process correspondence, forms, databases and complex relational spreadsheets files.
  • Assist with maintaining and tracking of enrollment and grades as it pertains to financial aid award eligibility and accuracy; assist with the timely processing of financial aid award adjustments
  • Responsible for adding third party and institutional scholarship funding as resources to students' financial aid award package using professional judgment when necessary
  • Responsible for processing financial aid verification documents including data entry and scanning.


Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
  • Honesty / Integrity - Ability to be truthful and be credible in the workplace.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.


Education: Associate Degree in field related to Finance
Experience: Minimum of two years of financial aid experience.

**An equivalent combination of education and work experience may be considered.
Computer Skills
Microsoft Office Suite
Experience with Financial Database Management System (e.g. PeopleSoft Campus Solutions) including US Dept. of Education Software systems (e.g. COD, FAA Access, NSLDS) preferred


Physical Demands
N (Not Applicable)
N (Not Applicable)
C (Constantly)
Handling / Fingering
C (Constantly)
Reach Outward
F (Frequently)
Reach Above Shoulder
N (Not Applicable)
N (Not Applicable)
N (Not Applicable)
Squat or Kneel
N (Not Applicable)
N (Not Applicable)

10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)

12 lbs or less
O (Occasionally)
13-25 lbs
N (Not Applicable)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)

N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.





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Job No:
Posted: 12/4/2018
Application Due: 2/2/2019
Work Type: