Computer Support Specialist
COMPUTER SUPPORT SPECIALIST
Working Title: Computer Support Specialist
Type of Employment: Staff
Department: Disability Services
Division: Student Affairs
Proposed Salary Range: $35,554.00
Position Summary: The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
- Assist in providing accessible electronic documents and accommodations and services for students with psychiatric disabilities, blindness, hearing impairments, learning disabilities, attention deficit, attention deficit hyperactivity disorder and students with physical limitations.
- Interpret and summarize student's needs based upon assessment, documentation, and evaluation.
- Conduct tutorial sessions and small group technology sessions to train students with disabilities in use of computers, assistive technology, and specialized software.
- Produce text and materials in alternate formats such as Braille, MP3, Daisy, and accessible PDF, while maintaining adherence with state and federal copyright laws.
- Update and help maintain assistive technology and workstations in the A-State Library, DS Office, and in academic computer labs across campus. Also ensure computers are kept in good working order by maintaining updates, virus scans, cleanups, etc. and maintaining adaptive software licenses and locations. Ensure students have access to information and programs as required. Research and keep current on advances in adaptive technology and specialized software.
- Work with faculty members, staff, and students to discuss appropriate academic learning strategies and other accommodations relative to enhancing access for students.
- Assist Director in implementing assessment and intervention strategies for each Disability Services Program component related to the job description of Disability Services employees.
- The Education Counselor is responsible for testing, assessing, and counseling individuals and providing group educational and vocational guidance services, including completing testing and compliance analysis on software applications used across university departments that may impact impaired students, faculty and staff. This position is governed by state and federal laws and agency/institution policy.
- Work closely with various university departments including Procurement, Information Technology Services, and the Interactive Teaching and Technology Center in testing and conducting compliance analysis on teaching software and technologies, learning software and technologies, and business office software and technologies that may impact impaired students, faculty and staff consistent with state and federal guidelines, ADA, 508 and 504.
- Develop workshops and educational materials that address and support the understanding of and/or the training of specific software applications and technologies that impact teaching, learning and/or business office environments that may impact impaired students, faculty, and staff.
- Offer individualized learning strategy instruction to interns and practicum students.
- Monitor and make appropriate arrangements for students with disabilities to insure access to programs, services and facilities at regional sites.
- Advise students and assist with interventions that enhance academic adjustments in and outside the classroom for students with learning disabilities.
- Provide assistance with proctoring tests for DS and national testing organizations such as the PPST.
- Conduct special activities, projects, and research as assigned by the Director.
- Develop workshops that address topics, such as study skills, career and/or advocacy with students with disabilities.
- Plan and implement effective program strategies, publicity techniques, communications, and verbal contacts for activities sponsored by Disability Services to ensure attendance, involvement, and participation of students with disabilities, agency representatives on and off campus, A-State departments, and other targeted groups.
- Make changes/revisions to the DS website and maintain the DS website as required.
- Other miscellaneous duties as required.
Other: The Education Counselor/Computer & Adaptive Technology Specialist is responsible for providing written material in assistive/adaptive formats for students with various disabilities. The incumbent will also act as the primary contact person to staff, faculty, and external agencies for responding to questions and providing technical assistance related to access of distance education, electronic information, web classes, and alternative media services. Duties also include providing advisement, guidance, and vocational counseling services to student caseload and other duties as assigned. This position is governed by state and federal laws and agency/institution policy.
Knowledge/Skills/Ability: Knowledge of the limitations and use of mainframe and microcomputer hardware and software.
Ability to analyze computer system problems or errors and devise corrective meA-Stateres.
Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution.
Ability to read and interpret technical literature and evaluate product acceptability and/or quality.
Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment.
Ability to code, test, and debug computer programs and write program documentation.
Minimum Qualifications: The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support.
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years experience in computer support plus one year of supervisory experience.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (www.jonesborochamber.org).
EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.