ENROLLMENT AND OPERATIONS ASSISTANT
Duties: Under supervision of the Enrollment Coordinator and with one other Enrollment and Operations Assistant, provide wide range of services year-round to prospective and current international students and professionals who use English as a Second Language and who are enrolled in short-term programs of study. These duties include: responding to inquiries about study and housing options and about procedures for obtaining visas; creating and maintaining student records on departmental and university databases; processing payments and assisting office manager with invoicing; providing administrative support and customer service for arriving and departing students; liaising with program coordinators and university centers, in particular International Student and Scholar Services; generating reports from databases; performing general office duties related to the functioning of the office and assisting staff.
Qualifications: High School diploma with a minimum of 3 to 5 years of experience required, BA/BS strongly preferred; excellent customer service and verbal and written communication skills; computer expertise including spreadsheet and database; able to work accurately under pressure, to handle confidential information, and to work effectively as part of team; proficiency in foreign language and experience with international clientele highly desirable.
Reference Number: 02-30533
Salary Grade: 024
Employment Type: Non-Exempt
Org: English Language Program
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: X-Secretarial/Administrative