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Work Study - Student Support (Eastern Campus)

Job description


diversity employer



Department: Call Center

Location: Eastern Campus

Reports To: Director

Recruitment Type: Internal

Requisition ID: req323

Employment Type: Student

Vacancy Number: WS012-19

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Number of Openings: 6

Job Description:

Learning Objectives:
  1. Understanding the importance of customer service in a diverse environment.
  2. Engaging calls and live chats with self-help options utilizing online resources and new technology.
  3. Providing real job experience in a call center environment.
  4. Strengthening of communication skills both verbal and written—including office professionalism.
  5. Assist with outbound communication campaigns.



Qualifications:

  • Consistently maintain 6 credit hours each semester;
  • maintain satisfactory academic progress;
  • adhere to College's confidentiality policy;
  • successfully pass background/drug screening;
  • answer phone and take messages;
  • clerical duties such as filing, data entry, copying and faxing;
  • open and sort mail;
  • strong interpersonal communication skills;
  • willingness to learn new technology;
  • assist with special projects;
  • other duties as assigned.



Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

PI105977002

 

 

 

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Job No:
Posted: 12/3/2018
Application Due: 2/1/2019
Work Type:
Salary: