8AM - 5PM
$47,001 - $67,401
The Highlander One Stop Shop (HOSS) Information Specialist is a partner in consolidated customer service counter for Undergraduate Admissions, Student Business Services, Financial Aid and the Office of the Registrar. The HOSS strives to create a customer service oriented environment that establishes a welcoming sense of transparency and accessibility for UCR students. Under the direction of the HOSS Supervisor, the HOSS Information Specialist is primarily responsible for providing information to UCR's diverse student body regarding procedures and policies in the represented departments.
The Information Specialist is also a member of the Student Records team in the Registrar's Office and develops a thorough knowledge of all student records policies and procedures to be able to communicate verbally and in writing to counsel students, staff, faculty, and the public. The person provides support and assistance for student academic records on a broad range of areas including, but not limited to, registration, grades, the transcript, and official documents.
The budgeted hiring range for this position is $22.51 to $24.09 an hour.
1. Four (4) years demonstrated related experience or an equivalent combination of education and experience.
2.. Experience within a customer service oriented environment responding to and meeting/exceeding the needs of customers. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting. Skill in identifying the customer's perspective and maintaining a commitment to excellence in customer service. Skill in listening, anticipating, and responding to the needs of customers to achieve excellent customer service measured by outcomes rather than activities. Skill in understanding and interpreting the department's policies and procedures to customers to provide options. Ability to interact effectively with department staff as well as the campus and outside community.
3. Demonstrated skill in expressing ideas clearly and convincingly. Ability to effectively, professionally, and tactfully interact and communicate, both orally and in writing, with students, faculty, staff, and visitors about the operations, policies, and procedures of the functional area. Skill in independently composing letters, memos, reports, and other written communication materials using correct spelling, punctuation, grammar, composition, text editing, and proofreading skills.
4. Ability to interpret and apply federal, state, and UC regulations pertaining to student records, including the Family Educational Rights and Privacy Act (FERPA). Ability to maintain confidentiality at all times.
5. Ability to work independently while maintaining cooperative working relationships with co-workers in a team environment. Ability to work effectively as an individual and as a team member with diverse groups.
6. Demonstrated organizational skills in managing multiple tasks and timelines. The incumbent must possess the ability to work effectively in a service environment that is subject to frequent interruptions. Skill in setting priorities that accurately reflects the relative importance of job responsibilities. Skill in accurate record keeping with strict attention to detail.
7. Skill in effectively analyzing and interpreting policies, practices, and guidelines with strict attention to detail. Approaches problem-solving in a systematic manner and utilizes appropriate resources in seeking solutions.
8. Ability to analyze and interpret detailed financial and enrollment records of individual students. Math skills in adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. Ability to compute ratios, rates, and percentages.
9. Demonstrated computer proficiency using Microsoft Office (Outlook, Word, Excel) or other equivalent software, internet search engines for data gathering purposes, e-mail messaging, calendar systems, and web-based software applications. Skill in creating and editing documents in word processing applications using moderately advanced features. Skill to type rapidly and accurately. Skill in entering and maintaining information in an electronic or written format.
1. Previous experience in a university registrar's office
2. Demonstrated experience with Banner and Banner Document Management (BDM) systems.
3. Familiarity with student records procedures at a large, public university.
4. Knowledge of the applicable UC Policies and procedures governing areas related to the responsibilities of the job.
5. Two years experience in a high-volume customer service work environment.
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview