Cross Functional IT Support Specialist

Job description


Requisition Number

Job Title
Cross Functional IT Support Specialist

Official Title
Cross Functional IT Support Specialist

Position Number

Administrative IT Services - 150100


Is this an internal posting only?

Work Schedule
Mon - Fri, 8am - 5pm

Department Overview
Administrative Information Technology Services' unique role in accomplishing the University's mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.

The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Job Description
The Administrative IT Services Department at the University of North Texas is seeking to hire a Cross Functional IT Support Specialist to join our team.

The Cross Functional IT Support Specialist is a flexible member of the AITS Support team which will provide technical support and assist with troubleshooting Help Desk issues. This position will provide first level technical support, assist in the upgrade, installation, and maintenance of equipment and software, and monitor the ServiceNow call tracking system. This position will be responsible for answering the AITS helpdesk phone line and ensuring coverage when absent.

Responsibilities of the position include, but are not limited to:
* Provides full time coverage of the AITS Help Desk phones.
* Provides first level technical support.
* Oversees the ServiceNow ticket queue for the Help Desk.
* Works closely with team members to ensure customer service is addressed in a timely manner.
* Provides technical support for all PCs, Laptops and Mobile devices.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Minimum Qualifications
The successful candidate will possess an Associate's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required:

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Prior experience working in a technical Help Desk environment.
* Prior experience answering phones in a technical Help Desk environment.
* Excellent organizational and computer skills.

Special Instructions to Applicants
Applicants must submit a resume with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 12/1/2018
Application Due: 1/18/2019
Work Type: