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Cross Functional IT Support Specialist

Employer
University of North Texas
Location
Denton, TX

Job Details


POSITION INFORMATION

Requisition Number
154374

Job Title
Cross Functional IT Support Specialist

Official Title
Cross Functional IT Support Specialist

Position Number
00007377

Department
Administrative IT Services - 150100

Location
Denton

Is this an internal posting only?
No

Work Schedule
Mon - Fri, 8am - 5pm

Department Overview
Administrative Information Technology Services' unique role in accomplishing the University's mission is to provide the primary university-wide, shared resources of computing hardware, software, data and voice communications, and professional personnel on campus.

The Administrative Information Technology Services department is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Job Description
The Administrative IT Services Department at the University of North Texas is seeking to hire a Cross Functional IT Support Specialist to join our team.

The Cross Functional IT Support Specialist is a flexible member of the AITS Support team which will provide technical support and assist with troubleshooting Help Desk issues. This position will provide first level technical support, assist in the upgrade, installation, and maintenance of equipment and software, and monitor the ServiceNow call tracking system. This position will be responsible for answering the AITS helpdesk phone line and ensuring coverage when absent.

Responsibilities of the position include, but are not limited to:
* Provides full time coverage of the AITS Help Desk phones.
* Provides first level technical support.
* Oversees the ServiceNow ticket queue for the Help Desk.
* Works closely with team members to ensure customer service is addressed in a timely manner.
* Provides technical support for all PCs, Laptops and Mobile devices.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Minimum Qualifications
The successful candidate will possess an Associate's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required:

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Prior experience working in a technical Help Desk environment.
* Prior experience answering phones in a technical Help Desk environment.
* Excellent organizational and computer skills.

Special Instructions to Applicants
Applicants must submit a resume with their online application.

Is this a security sensitive position?
Yes

Driving a University Vehicle?
Yes

Job Open Date
10-01-2018

Job Close Date
Open Until Filled

Pay Rate
$2,841.67

Pay Basis
Monthly

Job Type
Full-time Permanent

Quicklink for Posting
jobs.unt.edu/applicants/Central?quickFind=65296

PI105920842

Organization

Working at University of North Texas

Since 1890, the University of North Texas has been a catalyst for transformation for its students and the North Texas region. As the nation’s 26th largest public university, UNT is dedicated to providing an excellent educational experience to its 36,000 students while fueling the intellectual, economic and cultural progress of one of the largest, most dynamic regions in the United States.

A student-focused public research university, UNT graduates more than 8,500 students each year from its 12 colleges and schools and offers 97 bachelor’s, 82 master’s and 35 doctoral degree programs, many nationally and internationally recognized. As UNT’s strengths in science, engineering and technology grow, the university continues to nurture its core areas of distinction in music, education, social sciences, business, the arts and humanities. Leading Texas public universities in the number of Goldwater Scholars and designated a “Best in the West” university by The Princeton Review, UNT is known for its academic excellence.

By providing access, welcoming diversity and strengthening collaborations with our many educational, business and community partners, as well as building new partnerships across the globe, UNT's faculty and staff work each day to prepare students for the challenges they will meet in our changing world.

Fostering global understanding and promoting cultural appreciation are central to preparing tomorrow's successful global leaders. Our strategic international partnerships seek to improve quality of life, facilitate the exchange of ideas and culture, and allow for important research addressing global issues. UNT's campus benefits from a rich diversity of about 2,500 international students representing 140 countries.

UNT faculty produce groundbreaking research in a wide range of disciplines spanning the sciences, mathematics, engineering and technology while also making nationally recognized contributions in the arts and humanities. The College of Music is one of the nation’s best music colleges with an internationally respected jazz program. UNT has the oldest program in emergency administration and planning and a unique program in applied philosophy and environmental ethics.

UNT also is home to many national centers and institutes, including the Net-Centric Software and Systems Center — a National Science Foundation Industry/University Cooperative Research Center; the Center for Electronic Materials Processing and Integration; the Institute of Applied Science; the Center for Advanced Scientific Computing and Modeling; and the Center for the Study of Interdisciplinarity.

UNT has developed many state-of-the-art research facilities, such as the federally funded Center for Advanced Research and Technology, one of the nation’s most extensive facilities for powerful materials characterization and analysis; a high-performance computational facility; and a clean room/nanofabrication research facility (under construction). UNT’s research extends outside the academy as well, with field stations as close as a neighboring lake and as far away as southern Chile.

In addition, UNT is developing Discovery Park, a research park with technology incubator facilities on a 300-acre property near the main campus. The university also has developed a Design Research Center in the heart of the Dallas design district.

As the largest and most comprehensive university in the North Texas region, UNT is growing as a national leader in education, research and scholarship, student support and community engagement — the pillars of a great public research university. UNT’s ultimate mission is to give a green light to greatness by helping its students, region, state and nation excel.

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