Desktop/Windows Support Analyst
Position Number: 00106613
Primary Function of Organization Unit: DELTA's role within the Office of the Provost is to foster the integration and support of learning technologies in NC State's academic programs, both on the campus and at a distance. We coordinate the funding and production of all distance-based credit programs and courses for the university, and promote high-quality education by extending the reach of the faculty and collaboratively applying expertise in technology and pedagogy in an efficient, effective, and service-oriented environment.
Essential Job Duties: The Analyst serves a dual role in providing desktop support functions for DELTA and EI other units under the Senior Vice Provost, and serving as a Windows Administrator for the Mediasite server environment. Primary responsibilities will include: · Performs server management for the Mediasite lecture capture service and Windows server systems, including the web servers, SFTP servers, interface to data storage, backups and recovery, VMWare administration, caching, and the Mediasite application. · Supporting all desktop computing needs for both DELTA and EI. Independently and collaboratively diagnoses and resolves software and hardware configuration issues with desktop and laptop computers across the organization, for individuals varying from the Senior Vice Provost, to the unit Directors, to the front-line DELTA support staff, and temp staff. Implements security measures for highly confidential data. Keeps desktop and servers up to date on OS patches, virus protection using tools such as Active Directory, SCCM, and JAMF; assists in recommending replacement of end-of-life equipment.
Department Required Skills: * Expertise in Windows and macOS administration, Active Directory and tools associated with distributed desktop management. Technical knowledge of specific systems and current configurations * Thorough technical knowledge of specified technologies that will support problem resolution and enterprise success. Ability to utilize available resources including online information, vendors, colleagues, and any new technologies to create viable solutions for problems of moderate complexity. Research and implement appropriate new technologies. * Strong understanding/experienced in working with Windows firewalls and proxy servers. Strong understanding/experienced in managing LDAP/Microsoft's Active directory. Experience with Microsoft's SQL Server. * Windows 2012 Server Administration experience. Hands on experience in managing Microsoft's IIS Web Server 7.x. Experience administering a Mediasite system. * Knowledge of BlueCAT. * Ability to organize and follow complex and/or detailed technical procedures. * Organizational skills and knowledge of campus rules/policies on purchasing, and especially the special constraints/protocols around technology purchasing. * Ability to work well/communicate with others across all organizational levels. Capable of working independently on tasks, developing own work schedule and monitoring progress against defined parameters. Performs job with minimal supervision. * Can effectively use email and office productivity tools to aid in serving the customers. Has the ability to determine the best approach to take given the specific customer's need for information and support. Experience in managing webcasts is an added advantage. * Proven ability to interact with others and use appropriate conflict resolution skills. Work with stakeholders to coordinate Mediasite Recorder registration, configurations and upgrades and application administration. Cross train with other appropriate Applications Support staff. * Ability to work effectively in a team environment
Preferred Experience, Skills, Training/Education: * Bachelor's degree in computer science, or related field, or comparable demonstrated experience * Two to three years experience * Experience managing and using virtual machine systems * Demonstrated experience with TCP/IP, Windows, Macintosh administration * Understanding and experience with Microsoft Active Directory in an enterprise environment * Microsoft SQL and Windows Server certifications * Demonstrated experience with UNIX, LINUX, operating systems * Specific experience using BlueCat to TCP/IP administration * Familiarity with a higher education technical support role * Knowledge of Windows, OSX, Linux and networking tools used at NC State and internally developed systems and processes.
Necessary Licenses and Certifications: n/a
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.