IT SUPPORT SPEC B/SR
Duties: Join a growing, collegial department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Specialist for Academic and Administrative Computing. Report to Associate CIO and participate fully in all aspects of the IT Support Team.
Provide instructional, research, desktop and application support and training; including:
-technical expertise for Office 365/One Drive; Canvas; Panopto; DropBox; Zoom; ExamSoft.
-device management, build and configuration for Windows and Mac OS; Dell and Apple systems.
-instructional and research solutions for conferencing, flipped teaching, online course development.
Lead implementation of various initiatives, including:
-Focused Support: analyze and improve workflows and business processes.
-Digital First: implement methods for sharing data and eliminate need for printing.
-Secure Desktop: improve adoption of security and privacy procedures/programs.
-Work Anywhere: support, update and maintain various office, remote/travel solutions, equipment and resources.
Qualifications: For B level: A Bachelor's degree and one to two years of related experience or an equivalent combination of education and experience is required. Skills must include expertise in Office 365, One Drive and DropBox; Canvas, Panopto and Zoom; ExamSoft; Windows 10 and Mac OS; Dell and Apple systems. Demonstrated knowledge of MS Intune, PowerShell, JAMF required. Experience in a Law or Academic technology support position preferred. Strong communication skills required. Immediate availability preferred.
For Senior position: A Bachelor's Degree and two to three years of experience or equivalent combination of education and experience is required.
Reference Number: 56-30482
Salary Grade: B/C
Employment Type: Exempt
Org: Information Technology Services
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology