Mansueto Circulation Services Supervisor
Hyde Park Campus
454710106 Access Serv-Mansueto Lib
About the Unit
As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University's commitment to research and teaching and to using its intellectual resources to help solve the world's problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.
This position oversees the lending, re-shelving, and auditing of materials from Mansueto Library, as well as retrieval and scanning of Mansueto materials for document delivery and scan on demand services, and assisting interlibrary loan in filling requests. This person is also responsible for answering patron questions relating to Mansueto and serving as a resource for other questions relating to other Library services. During evenings/weekends this person acts as the supervisor in charge of the Mansueto Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Library.
This is a part-time position for scheduled for 22 hours per week. The scheduled hours for this position during the regular academic year are:
- Wednesday, 8:00 p.m. - 12:00 a.m.
- Thursday, 8:00 p.m. - 12:00 a.m.
- Friday, 3:00 p.m. - 11:00 p.m.
- Saturday, 3:00 p.m. - 11:00 p.m.
Hours are subject to change during interim periods and based on Library needs.
This position covers all circulation shifts as assigned. Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences of other supervisors. The expectation is that time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks.
Circulation Desk Management (40%):
- Trains, supervises, and assists with scheduling student counter attendants (approximately 20 part-time student employees).
- Distributes work to and monitors work done by student counter attendants.
- Performs all circulation desk responsibilities as needed.
- Coaches and directs student counter attendants in maintaining Mansueto policies, procedures, and standards of service.
- Documents and updates Mansueto procedures.
- Manages daily work flow from auditing, storing, scans, picks, and withdrawal of items.
Customer Service (20%):
- Listens to patrons with special problems or complaints; attempts to resolve these problems as appropriate.
- Interprets Library policies to patrons and refers patrons' concerns to the Head of Mansueto Circulation when appropriate.
- Troubleshoots Proven multi-functional devices.
Document Delivery (15%):
- Oversees the retrieval and scanning of Mansueto materials for document delivery, scan on demand services, and assists with requests for interlibrary loan.
Building Security and Oversight (10%):
- During evenings/weekends, acts as the supervisor in charge of the Mansueto Library, oversees building security, and acts as a resource person for other campus libraries.
- Enforces policies for maintaining a scholarly environment in the Library.
- Provides initial response to emergencies.
- Assists patrons in contacting University Police when necessary.
- Handles general inquires relating to building and security while on duty.
Automatic Storage Retrieval System (ASRS) (5%):
- Provides initial troubleshooting of ASRS system problems and refers issues to Facilities staff when appropriate.
- May perform basic daily checks of the cranes.
Performance Management (5%):
- Works closely with the Head of Mansueto Circulation and other Mansueto Circulation Supervisors to ensure consistent services whenever Mansueto is open.
- Assists in formally documenting and reviewing the performance of student counter attendants.
- Oversee auditing and withdrawal of items stored.
- Other duties as assigned.
- Lead performance and flawless execution
- Exhibit business acumen and organizational astuteness
- Communicate effectively and with influence
- Exhibit resilience and optimize resources
- Ensure decision quality and accountability and drive results
- Display emotional intelligence
- Drive employee engagement
- Effectively manage performance
Education, Experience or Certifications:
- Bachelor's degree required.
- A minimum of one (1) year of work experience in a library or equivalent environment required.
- Significant customer service experience within a library, retail, or similar fast-paced environment required.
- Previous experience directing or supervising the work of others preferred.
- Strong customer service orientation required.
- Strong oral and written communication skills required.
- Ability to handle difficult situations with patience, diplomacy, respect, and discretion required.
- Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies required.
- Ability to exercise good judgment consistent with Library policies and procedures and service standards required.
- Demonstrated ability to train, coach, and direct student circulation attendants in Library policies and procedures required.
- Demonstrated ability to manage and maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty, and others required.
- Demonstrated ability to handle multiple priorities, meet deadlines, and manage time efficiently in a fast-paced environment required.
- Demonstrated ability to sort, identify, and resolve problems quickly and effectively required.
- Demonstrated sound judgment and effective, independent problem-solving and decision-making skills required.
- Demonstrated organizational skills and attention to detail and accuracy required.
- Demonstrated ability to document activities and procedures required.
- Ability to work independently during evenings/weekends as the sole supervisor in a large academic library required.
Technical Skills and Knowledge:
- Strong skills in standard computer applications such as MS Office, email, and Internet required.
- Demonstrated ability quickly learn and master unique and complex software required.
- Knowledge of integrated library systems preferred.
Working Conditions and Physical Requirements:
- Office environment.
- Stockroom or warehouse environment.
- Ability to bend, crouch, or stoop.
- Ability to carry or lifts loads of 25 to 49 lbs.
- Ability to push/pull objects of 50 to 99 lbs.
- Ability to climb ladders/scaffolds and maintain balance at heights of up to 2 stories.
- Ability to work safely with heavy machinery
- Ability to feel, including perceiving size, shape, temperature, or texture.
- Ability to hear, including making fine discriminations in sound.
- Ability to see, including color, depth perception, or clarity.
- Ability to sit for 2 hours to 4 hours.
- Ability to stand for 4 hours or more.
- Ability to use computers extensively for 4 hours or more.
- Ability to operate equipment necessary to perform job.
- Ability to tolerate confined spaces.
- Effective audio-visual discrimination and perception.
- Ability to Use Standard Work Station Equipment.
- Ability to Use Standard Office Equipment.
- Cover Letter
- Reference List
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
Depends on Qualifications
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
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