Department: Student Financial Aid & Scholarships Processing Center

Location: Jerry Sue Thornton Center

Reports To: College-wide Director, Financial Aid Processing & Awarding

Recruitment Type: External/Internal

Requisition ID: req814

Employment Type: Full-Time Support Staff

Vacancy Number: 142-19

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Provides assistance and supports all aspects of the daily operations of the Student Financial Aid & Scholarships Processing Center which involves accurate, consistent, and timely processing of financial aid programs and documents that determine financial aid eligibility. Supports data that are associated with effective communications that assist with the processing of student financial aid and manages financial aid programs and processes.

ESSENTIAL FUNCTIONS

• Provides support to Student Financial Aid & Scholarships projects as needed, including process mapping, policies and procedure implementation, and the building processes within Banner, Banner Self-Service and the college's reporting tools, etc.
• Provides support to and serves as a data reporter for Financial Aid experiments, provides analytical analysis of the impact of Financial Aid awarding, and uses data to support department goals
• Monitors and runs Banner jobs, makes independent decisions regarding federal requirements for student financial aid eligibility, student consumer information, and supports BANNER functionality for e-mail communications
• Participates in college-wide activities that promote student recruitment, retention, matriculation, and persistence.
• Interprets and accurately applies federal, state, and institutional rules, regulations, and policies, which result in making independent judgments that carry substantial fiscal consequences for students and for the institution
• Maintains electronic data and student records relating to financial aid eligibility and confirms inter-related electronic processes execute correctly
• Contributes to the formulation, development, and implementation of policies and procedures that ensures consistency and equity in the delivery of financial aid programs; Updates annual financial aid forms used to document and determine student financial aid eligibility
• Performs other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor's Degree
  
  • Significant related experience may substitute for education
• Minimum of three years of direct professional financial aid processing experience at a college or university managing federal financial aid programs
• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

KNOWLEDGE, SKILLS and ABILITIES

• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possess comprehensive knowledge of state and federal financial aid regulations theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated intermediate proficiency with Banner (or equivalent program)
• Demonstrated basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Demonstrated intermediate proficiency with Microsoft Access
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Continuous Improvement
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Collaboration
• Adaptability

IMPORTANT COMPETENCIES

• Communication
• Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Master's Degree
• Minimum of five years of direct professional financial aid processing experience at a college or university managing federal financial aid programs
• Demonstrated experience with Banner system and SARS programs

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.


Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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