Supervisor, Financial Aid Counselors - CHECS

Job description

Trains staff on federal, state, and institutional processes. Assists with strategic management of programs, processes, and initiatives. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for the execution and management of individual programs or processes.

  1. Independently manage the CHECS (College HOPE Eligibility Calculation Service) process by managing the reporting and data submission; resolving any errors so that information is resolved timely and reported to the Georgia Student Finance Commission (GSFC) correctly; working with a team of counselors to ensure all data is reported correctly, timely and submitted so that there is no interruption with receiving State Program Funds each semester; ensuring all staff have a firm understanding of the CHECS process and managing the expectations of students and how the process works; working with the Registrar's Office/GATES to ensure that out of state transcript data is entered correctly and reported correctly to the GSFC
  2. Oversee the counselor's interactions with customers and families at the front desk ensuring effective communication and correct information is given to individuals seeking assistance
  3. Ensure that any tickets received from the Communications Center are responded to in our established time frames and that tickets are responded to quickly and professionally
  4. Monitor the financial aid website for any updates or changes in information that need to be made and make the appropriate changes as needed
  5. Ensure all daily reports are worked in a timely fashion and completed each day so that student's inquiries are responded to as quickly and efficiently as possible
  6. Establish strategies for effective delivery of program awards to efficiently and effective serve eligible students
  7. Develop and conduct training on a variety of topics for the entire office such as state programs, verification, study abroad, consortium agreements, etc.
  8. Meet with counseling staff no less than once a week to ensure questions are addressed in a timely fashion
  9. Provide weekly updates to Associate Director of Financial Aid regarding any concerns or training issues amongst the counseling staff
  10. Maintain a master calendar of absences within the counseling team, presentation requests, conferences, and other activities so that it is easy to find where any specific team member is at any time
  11. Be the front line person to resolve any questions or issues amongst the counseling staff to ensure consistency among each staff person
  12. Conduct presentations for various constituent groups as requested
  13. Ensure the counseling unit is following all regulatory requirements and ensuring compliance with every rule as needed

  • Five (5) years progressively responsible experience in a financial aid office
  • Successful track record in planning, coordinating, and completing large scale, detail-oriented projects and events
  • Ability to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success
  • Advanced analytical thinking and creative skills to find compliant solutions to complex situations
  • Ability to deal with multiple tasks or projects at one time and prioritize based on importance.
  • Ability to exercise professional judgement and delegate responsibilities
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
  • Ability to maintain compliant records of all transactions between the University and outside reporting entities.
  • Proficient with computer applications, programs, and federal/state (i.e. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System)
  • Conflict management and resolution skills – specifically the ability to diffuse difficult, angry, or emotional situations with students, parents, and staff
  • Extensive working and tested knowledge of State Program rules and regulations, as they pertain to Financial Aid in the State of Georgia. Extensive working and tested knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
  • Demonstrated experience leading compliance efforts involving federal, state, and institutional financial aid
  • Able to manage multiple tasks or projects at one time
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
  • Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
  • Strong Attention to detail and strong organizational and follow up skills
  • Strong customer service skills and phone etiquette

  • Master’s degree in higher education or related field
  • Extensive working and tested knowledge of Banner (Ellucian)
  • NASFAA Credentials





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 11/30/2018
Application Due: 12/30/2018
Work Type: