Communications Officer/Police Dispatcher
Working under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of CWRU. The primary objective of the communication officer position is: First, to coordinate emergency and non-emergency response and communications to all emergencies, crises, and requests for service while positively representing CWRU and upholding the reputation of the Department of Public Safety. Second, to serve as CWRU’s information hub and recorder for all emergency and non-emergency situations. Third, to monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption.
- Receive, transmit, and dispatch all police, security, maintenance, parking and outside support agencies on multi-based radio communications. Receive, handle and/or transfer all calls (emergency and non-emergency) on a five line phone system and an automated call management system. Gather and compile information for management use via Computer Aided Dispatch. (25%)
- Monitor three alarm systems and receive all alarms, security breaches, safety hazards. Initiate and follow-up on routine and non-routine email correspondence. Monitor, receive emergency calls and texts via CWRU emergency phones and text-a-tip software. Perform, prepare, support, and/or coordinate routine functions such as unlocking/securing doors for staff/ faculty/ students, fire alarm & sprinkler by-passes/re-enables, fire watches, money escorts, parking infractions, traffic control, and additional routine calls for service. (25%)
- Coordinate, oversee and direct the Safe Ride safety and Responsive Transportation programs operations via automated dispatching software (800-1000+ requests weekly) (via RideCell). (15%)
- Monitor and utilize the Law Enforcement Automated Data System (LEADS) in accordance with state rules and regulations to receive nationwide alerts, enter/ retrieve information and provide sensitive personal and vehicle information to requesting Police Officers as requested. (8%)
- Coordinate all emergency and non-emergency communications, make appropriate notifications, to include sending mass notification to alerts to staff, faculty, students and key community members of potentially hazardous situations via multiple mass notification systems. (7%)
- Monitor, capture and retrieve video from in excess of 500 cameras to identify, review and document incidents and provide Officer safety (Number of cameras increased). (6%)
- Check-out and receive keys and temporary CWRU identification cards daily to contractor and vendors. Coordinate, oversee and direct university Lost & Found program. (6%)
- Perform routine tests of all systems in accordance with written policy and procedures; report any issues and/or malfunctions, i.e. panic alarms, camera operations, emergency phones, radio patching, mass notifications, etc. May direct the work of temporary and/or part-time employees. (6%)
- May assist in training new hires and temporary staff. (1%)
- Perform other tasks as assigned; learn new systems/upgrades as implemented. (1%)
Department: Frequent communication in person, via telephone and/or radio with: directors, managers, police officer in charge, police officers, mobile and facility security officers, contract security guards, security system’s manager, fire and security technician and Access Services.
University: Daily communication in person, via telephone and/or radio with: directors, managers, supervisors, coordinators, maintenance customer service, information technology services, faculty and staff.
External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors.
Students: Daily communication in person, telephone and/or text with CWRU students to exchange information.
This position has no direct supervision of staff employees, but does direct part-time staff while on duty.
Experience: 1 year of police and/or security communication and/or dispatch experience required.
Education/Licensing: High school education, two-year degree in Law Enforcement/Criminal Justice preferred or equivalent combination of education and related experience will be considered.
- Ability to pass a thorough background investigation including criminal history. Ability to undergo psychological screening and a job related skills assessment that includes basic computer skills and typing proficiency of 25 wpm.
- Have a working knowledge and understanding of the communication needs supporting a Police and Security function within an educational institution.
- Possess the ability to remain calm and effectively direct communications and record all details during stressful emergency and non-emergency crisis situations.
- Possess a working knowledge and understandings of quality focused confidential communication and have the ability to interact in a sensitive, courteous and understanding manner with members of a diverse academic community.
- Ability to multi-task; to monitor and answer radio traffic, answer and make telephone calls, and operate multiple computer based systems simultaneously.
- Excellent written and verbal communications skills and computer literate.
- Ability to interact with colleagues, supervisors and customers face to face.
- Ability to meet consistent attendance.
The employee will be required to spend extended periods of time sitting. Exposure to inside and outside environmental conditions. May require reaching, standing, walking, climbing, fingering, grasping, feeling and the ability to lift or move objects of up to 20 pounds. The employee may be required to work extended hours based on situational and staffing needs.