IT Specialist - Technology Services (105730)
University of Illinois at Urbana-Champaign
Technology Services at Illinois is the IT partner of the Urbana-Champaign campus which provides world-class, innovative, cost effective technologies and services that help foster discoveries and innovations from our researchers, transform the teaching and learning experiences of faculty and students, and improve the efficiency and security of the university's processes and data. We achieve this by maintaining careful alignment with the campus vision, mission, and strategic plans; demonstration of operational excellence and great customer service; enhance user experiences in everything we do; level the "digital playing field" for all; and enabling the University of Illinois at Urbana-Champaign to become the preeminent research one, land grant institution.
Technology Services has four (4) openings for IT Specialist. This position is responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. Also includes support of client access and authorization to local and non-local systems and services. Support in all of these areas includes consultation on the procurement and deployment of hardware, software and other various technologies based on knowledge of individual and unit needs as well as best practices regarding the management of IT funding. This position will interact frequently with unit leadership, IT colleagues across the campus and with IT colleagues at peer institutions. A significant degree of creativity and latitude is expected.
Major Duties and Responsibilities:
- Provide desktop support. Install, configure, and maintain computer based desktop systems running Windows or Macintosh operating systems. Maintain the security of the desktops, both physical and operating system. Effectively use Endpoint Management systems in the support of desktop systems. Support and maintain various desktop-based applications such as MS Office. Outlook, Skype for Business, Banner applications. Meet regularly with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability. Write documentation and knowledge articles as required. Investigate and resolve customer satisfaction issues. Work collaboratively with IT professionals across campus to meet local unit needs and enhance the overall IT environment on campus. Communicate effectively with unit leadership and their staff.
- Administer and enhance unit IT services. Assist with the packaging and deployment of GPO and SCCM task sequences. Provide IT consultation with units to define problems, identify and implement new and revised services to enhance unit operation. Manage unit networking including activation of ports, troubleshooting and resolving problems. Install, manage and troubleshoot networked printers and print servers. Participate in the identification, evaluation, procurement, and implementation of technology systems and services for customers. Facilitate use of centralized, shared, and third party services to meet unit needs most efficiently and cost-effectively. Identify opportunities for units to reduce duplication and overlap in the services and technologies provided by and/or support by the units. Proactively identify gaps in available IT services and resources, and assist in the development of plans to help fill these gaps.
- Participate in IT projects. Assist in the development of IT project plans by review of technical steps in the project as well as their estimated duration. Communicate effectively with other project team members.
Any combination totaling two years from the following categories:
A. progressively more responsible work experience in IT-related profession including Windows and/or Macintosh PC support experience in a Windows Active Directory environment, computer hardware experience, supporting productivity software (MS Office), supporting email, and in a customer service environment.
B. college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent;
•60 semester hours or Associate's Degree equals one year
•90-120 semester hours or Bachelor's Degree equals two years
- Bachelor's degree in computer science or a technical discipline.
- At least one year administering computers/servers in a Windows or Mac OS Enterprise environment.
- Experience with supporting Skype for Business and endpoint management tools such as SCCM, Munki.
- Programming experience, including but not limited to, ASP, Visual Studio.NET, C#, and SOL is a plus.
Knowledge, Skills, and Abilities of Successful Candidates:
- Working knowledge of MS Windows OS including the ability to diagnose and correct issues as they arise.
- Good working knowledge of TCPIP, DNS, and desktop applications such as Microsoft Office.
- Strong technical skills and the ability to perform multiple tasks and projects simultaneously.
- Ability to use analytical skills to identify and solve problems within established systems.
- Excellent communication skills, both verbal and written, to interact with vendors and clients of various skill levels.
- Ability to work well independently and with a team of technical staff.
- Working knowledge of mobile devices (tablets, mobile phones) including how they work and how to support them.
- Working knowledge of IT hardware such as how to troubleshoot hardware issues with a computer and how to fix/replace/reconfigure the hardware.
- Understanding of IT security, how to maintain secure devices and how to implement safe security principles.
- Ability to quickly learn new computer software applications.
- Ability to adapt quickly to frequently changing IT needs, policies, services, technical environment and project priorities.
- Ability to exercise initiative, use independent judgement, work and communicate well with a widely diverse population of customers and co-workers.
- Excellent customer service skills.
- Good organizational and time management skills.
- Excellent teamwork skills.
Salary and Appointment Information
This is a full-time Civil Service IT Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the close date. Salary is commensurate with experience.
Application Procedures and Deadline Information
To apply for this position, please create a candidate profile at https://jobs.illinois.edu and upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be accepted) by December 12, 2018. An online application will require names and contact information including email addresses for three references. In order to be considered as a transfer candidate, you must apply for the position. Applications not submitted through this website will not be considered. For further information regarding application procedures, you may contact Rhonda Miller at (217) 333-4222.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University's commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu
College Name or Administrative Unit: Office of the CIO
Title: IT Specialist - Technology Services (105730)
Open Date: 11/28/2018
Close Date: 12/12/2018
Organization Name: TS IT Service Delivery