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Customer Service Support

Job description

Job Description

Customer Service Support-1803666SB Med Logo


Position Summary


At Stony Brook Medicine, a TH Instructional Support Assistant is a valuable member of our team who provides Customer Service support and oversight for the customer service center. The TH Instructional Support Assistant will report directly to the Associate Director for Facilities and Plant Operations.

Qualified candidates will demonstrate outstanding communication skills while adhering to our high standard of excellence.


Duties of the this TH Instructional Support Assistant may include the following but are not limited to:

  • Answer the telephone calls, e-mails and other forms of customer contact in a prompt, courteous and professional manner, collect all details pertaining to the issue and utilize TMS System to provide first level troubleshooting and support. Provide excellent customer service and support.

  • Monitor the Emergency Line with prompt responses to issues. Report to the shift supervisor or manager all issues or unusual conditions and escalate to support personnel as necessary.

  • Process weekly and monthly reporting from the TMS System to include customer service.

  • Maintain excellent communication with co-workers, internal personnel and management, including visiting customers or departments and reporting/escalating issues with Supervisor or Department Managers.

  • Support the Division of Facilities, Plant Operations, and Hospital Custodial Services Departments.


Qualifications

Required Qualifications: AAS degree and two years experience either in a help desk or customer service environment. In lieu of degree, HS diploma and four years experience either in a help desk or customer service environment. Experience with Microsoft word/Excel/PowerPoint. Excellent written and oral communication skills.


Preferred Qualifications: Experience in a Help Desk or Customer Service position in a Healthcare environment.



Special Notes: Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.


All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.


The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]

The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients’ lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island’s premier academic medical center. With 603 beds, we serve as the region’s only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children’s Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center.

Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.


This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700.
IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police


Official Job Title: TH Instructional Support Assistant
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: New Bed Tower Administration-Stony Brook University Hospital
Schedule: Full-time Day Shift 8:00 AM - 4:30 PMNew Bed Tower Administration-Stony Brook University Hospital
Posting Start Date: Nov 27, 2018
Posting End Date: Dec 27, 2018, 11:59:00 PM
Salary: Commensurate With Experience
Salary Grade: SL1

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Job No:
Posted: 11/28/2018
Application Due: 1/27/2019
Work Type:
Salary: