The Program Manager is responsible for all aspects of the delivery of premier executive education programs catering to mid-level and senior-level executives of multinational organizations. Specifically responsible for working with clients, faculty, the business development team; and supporting staff to successfully implement program delivery both at Babson, at offsite locations and on-line.
• Completely responsible for the execution and implementation of executive and enterprise programs delivered worldwide and on-line. This includes managing a portfolio of programs (corporate, open enrollment, enterprise) often handling deadlines and multiple programs simultaneously.
• Works directly with the Business Development, Faculty Director and client to prepare and implement delivery of executive education programs.
• Together with Business Development, acts as one of the key points of contact with client, including responsibility for client satisfaction and retention. This also includes focusing on high-quality client service to build and strengthen relationship and maximize future collaborations, as well as attending receptions and dinners with clients as appropriate.
• Generates and manages contracts and agreements for Babson faculty and external presenters and speakers.
• Communicates with global clients and participants about program logistics, assignments and pre-work.
• Assumes program fiscal responsibilities including preparing budgets, payroll, third party vendor contracts and payments as well as monitoring expenses in order to meet margin targets.
• Provides faculty with administrative support with travel arrangements (visas, airfare, lodging abroad) and payments/reimbursements.
• With the help of a Program Coordinator, coordinates program materials, oversees the shipping of these materials if needed, and assists client, participants, faculty members, and external speakers.
• Prepares invoices, including appropriate documentation for travel and venue costs; assists in the collection of revenue as needed.
• Coordinate details for dinners, receptions, classroom, and transportation needs, reserves audiovisual equipment and special participant needs with BECC and outside vendors with special attention to deadlines.
• Negotiates contracts with offsite venues as needed, both in the US and Internationally which often includes, but is not limited to, transportation, catering, AV equipment, translation, conference rooms, class rooms, special dinners and functions; makes decisions based on the client need without getting prior approval from supervisors that impact the program financially and operationally.
• Maintains program calendar and relevant databases for assigned programs.
• Assists with special projects related to program delivery.
• Assumes additional responsibilities as required.Minimum Level of Education Required is a Bachelor's Degree
Position Knowledge/Skills & Abilities Requirements:
• A minimum of 4-6 years of similar program management experience.
• Must have strong customer-service orientation, organization, and planning skills
• Ability to prioritize, change direction and multi-task in a fast paced environment with strict deadlines
• Must demonstrate strong attention to detail and creative problem-solving skills
• Must have exceptional interpersonal skills
• Must have comfort and interest in working with a broad range of external stakeholders, including international participants and faculty members.
• Must have program management expertise
• Must have demonstrated business acumen
• Ability to handle challenging situations and individuals requiring creative problem solving.
• Ability to think and act strategically, making choices and decisions to ensure that program participants, clients and faculty receive the best experience while maintaining fiscal diligence and operational excellence.
• Envisions and proposes new methods to perform tasks that support Entrepreneurial Thought & Action (ET&A); takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results
• Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Must have strong technology skills including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to travel domestically and internationally
• During programs, working early mornings, evenings, weekends, and holidays may be required.
• Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record; must successfully complete and pass the College's vehicle training program within the first 60 days of employment; annual or more frequent review of employee's driving record based on the College insurer's criteria; and safety training as required by management.
• Must be able to lift and/or move boxes of supplies/materials (up to 40 lbs.)
Additional Experience, Skills & Abilities:
• Experience with Salesforce, Cvent and learning management systems a plus