Client Services Representative-Reedy Creek
Position Number: 00107314
Primary Function of Organization Unit: Advancing Animal Health through Education, Innovation, and Specialized Care. The NC State Veterinary Hospital, established in 1983, is one of the highest rated regional academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The mission of the Veterinary Health Complex is three-fold: 1. Compassionate, state of the art specialty health care 2. Expert clinical instruction for 4th-year veterinary students from the College of Veterinary Medicine 3. Ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine The Veterinary Health Complex provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, and conducts clinical research.
Essential Job Duties: The Client Services Representative provides customer service to NC State University Veterinary Hospital clients at the Reedy Creek Farm facility. They act as the first contact for all potential and current clients. Responsibilities include: * Ensure excellent customer service is provided to current and potential clients. * Checks in clients, answers phones, schedules appointments, takes deposits and bills clients for services rendered. * Works closely with internal and external clients to answer questions and address concerns. * Will help cover shortage in pharmacy as well
Department Required Skills: * Knowledge of MS Office products, email, fax and copy machines. * Previous client service experience required. * Excellent verbal and written communication skills. * Strong customer service skills. * Strong organizational skills.
Preferred Experience, Skills, Training/Education: * High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. * Client services experience in a veterinary setting preferred.
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.