Asst Dean, Learning Commons
Department: Learning Commons
Location: Eastern Campus
Reports To: Dean of Learning and Engagement
Recruitment Type: External/Internal
Requisition ID: req734
Employment Type: Full-Time Support Staff
Vacancy Number: 119-19
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm
Number of Openings: 1
Plans, directs and oversees the objectives of the Learning Commons (library and campus academic technology) and campus based academic support services (e.g. tutoring and testing). Provide a strong focus on supporting student learning through working collaboratively with academic divisions, tutoring, testing and library/learning commons faculty and personnel to establish and implement systems to improve student achievement and retention. Provides leadership in the development and oversight of the Learning Commons' and Academic Support Services' priorities, departmental budget, and participates in college-wide academic planning initiatives. Partners with the administrative IT department to ensure academic technology priorities and requirements are met. Supervises, assesses, trains, and develops Learning Commons/Academic Support staff so that they can provide continuous quality service that support instructional delivery and student learning across the curriculum.
• Directs all aspects of the campus Learning Commons and Academic Support areas (e.g. tutoring and testing) with a commitment to customer satisfaction, quality, and accuracy for students, faculty, staff and community patrons.
• Directs all aspects of staffing including developing, scheduling, training and evaluating Learning Commons and Academic Support employees. Supervises and evaluates librarian faculty, professional and support staff assigned to the units.
• Provides leadership for the interpretation of College policies and establishes and administers Learning Commons and Academic Support procedures.
• Develops grant proposals when applicable.
• Develops area budgets.
• Directs, supervises and maintains the Learning Commons and Academic Support environments; plans for new or renovated facilities.
• Plans and implements public relations activities and communications plans.
• Makes recommendations for improvement based on the review and tracking of system and process data, and stays informed on advancements and changes in the fields of student learning, library and academic technology.
• Works collaboratively with college-wide counterparts to manage the College-wide library technical services department.
• Provides oversight for the academic technology environment (e.g., classrooms, labs, library).
• Performs other duties as assigned.
EDUCATION AND EXPERIENCE/TRAINING
• Master's Degree
o Significant related experience may substitute for education
• Minimum of five years of demonstrated progressively responsible experience within a library, learning commons, academic support area or other related area in higher education.
• Demonstrated success in directing learning-related support services.
• Demonstrated experience and engagement in applying academic technologies that support the teaching and learning process in the classroom and online, and those that support process improvement and automation of services.
• Demonstrated record of engagement with a user community and commitment to creative, high-quality services and facilities.
• Demonstrated executive experience planning, assigning, scheduling, supervising and ensuring the quality of the work of others.
• Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget.
• Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division (or equivalent business area).
• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations.
KNOWLEDGE, SKILLS and ABILITIES
• Possess working knowledge of leadership concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus.
• Possess excellent interpersonal skills, including ability to foster a collegial work environment that encourages change and innovation; and ability to interact effectively and work productively, collegially, cooperatively, and collaboratively with a variety of individuals and groups in a complex and rapidly changing environment.
• Ability to obtain college wide support for increasing student learning and student success.
• Ability to motivate and inspire others.
• Possess strong organizational, time-management skills, and is results-oriented.
• Works accurately with attention to detail.
• Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to view issues from a college and campus-wide perspective, foster teamwork, and stimulate cross-functional collaboration.
• Demonstrated project management skills.
• Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, and PowerPoint.
• Ability to independently set goals and determine best course of action to achieve desired results.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects.
• Ability to collaborate, negotiate and resolve conflicts on major projects.
• Ability to facilitate top-level collaboration while managing sensitive issues.
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality.
• Possess sensitivity to respond appropriately to the needs of a diverse population.
- Service Focus
- Quality of Work
VERY IMPORTANT COMPETENCIES
- Time Utilization
- Continuous Improvement
EDUCATION AND EXPERIENCE/TRAINING
• Doctoral Degree in a related field
• Experience with the Banner Information System
• Demonstrated experience and knowledge of Sierra circulation software
• Demonstrated experience working in or supervising a library technical services department
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.