Associate Director for International Student & Scholar Services

Job description

The Department of International Student and Scholar Services at the State University of New York at Oswego invites applications for a full time Associate Director for International Student and Scholar Services position.

Posting Date: November 26, 2018

Review Date:  Review of applications will begin immediately and will continue until the position is filled. 

Benefit Information:  The State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional, visit: or

Date of Appointment: As Soon As Possible

Description of Responsibilities: As the head of the International Student and Scholars Services team at the Office of International Education and Programs (OIEP), the Associate Director is in the leadership role in ensuring excellent student services for international students and visiting scholars, managing the recruitment and enrollment management activities, and institutional and individual compliance with federal immigration regulations. The Associate Director will be an experienced international educator eager to sustain and improve all aspects of a busy, productive, and successful ISSS operation within a nationally award-winning international office. Managing three staff members responsible for recruitment, enrollment management, and SEVIS coordination, the Associate Director will be both a leader and a contributor, with commensurate experience and knowledge in the key areas of our work.

Responsibilities also include:

  • Administer compliance for SUNY Oswego’s Student and Exchange Visitor Information System (SEVIS) program for purposes of admitting international degree seeking and exchange students as well as visiting scholars to SUNY Oswego.
  • Collaborate with undergraduate and graduate admissions to expedite appropriate reviews of international student applications, including assisting with transcript review, transfer credit evaluation, and institutional articulation agreements.
  • Manage creative and effective international recruitment efforts, utilizing existing partner relationships, agents, and recruiting sources and methods, and seeking and evaluating new and emerging methods and markets.
  • Supervise professional staff for international recruitment and international enrollment management to facilitate timely and effective recruitment and follow-up communications, outreach and specialized communications, and generally to improve admissions processes, web site content, and problem solving in order to increase student enrollment.
  • Design and oversee international student advisement for incoming and current international students regarding their questions and concerns about SUNY Oswego, on-going academic and personal concerns, and for SEVIS compliance-related issues including OPT, CPT, etc.
  • Oversee staff responsible for the smooth and timely issuance of I-20s and DS-2019s to incoming students and scholars.
  • Plan and lead the international student arrival process and orientation each fall and spring and attend to all related issues each semester, and identify and oversee additional on-campus programming for international students that would benefit them while at SUNY Oswego.
  • Liaise with appropriate campus offices on behalf of international students and scholars (admissions, graduate studies, residence life, COMPASS/student affairs, judicial, Walker Health, etc.) and to resolve problems.
  • Identify and work with relevant international student organizations and international student leaders on outreach, communication, and otherwise developing good relations and feedback from students;
  • Stay relevant and informed about current ISSS topics and immigration rules.
  • Learn and support exchange partner university relationships and recruiting partnerships to facilitate receiving increased international students to SUNY Oswego, working closely with the Associate Provost / Director of the Office of International Education and Programs.

In addition, the Associate Director for International Student & Scholar Services will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications:

  • Bachelor's degree at time of application.
  • Minimum three years’ experience working in a university international office on relevant job duties such as SEVIS (Student and Exchange Visitor Information System) international student/scholar advising, international recruiting, and services.
  • Excellent written and interpersonal communication skills, ability to effectively collaborate and work with others.
  • Knowledge of U.S. immigration as pertains to ISSS work and SEVIS.
  • Must be a U.S. citizen or permanent resident and be able to serve as a DHS Designated School Official (DSO) and a DOS Alternate Responsible Office (ARO), with ability to pass required background check.

Preferred Qualifications:

  • Master’s degree.
  • Experience with Slate, as well as Banner or other student information system, and social media platforms.
  • Experience living/working/studying abroad and significant interactions with international populations.
  • Significant foreign language background and international travel experience.

To Apply:  Submit a cover letter addressing qualifications, CV/resume, copies of unofficial transcripts for required degree showing degree awarded and date conferred, and contact information for three professional references (only the three referees listed in your Interview Exchange application can be considered and contacted) electronically to:

If you have any questions about the position, please call or e-mail:

Amy Wallace, Office Manager

(315) 312-2118

[email protected]

Files must be complete (all documents in the application instructions submitted) to be considered.  Official transcripts are required at time of appointment.

Visa sponsorship not available for this position.

Description of Department:  SUNY Oswego is recognized as a leader in international education nationally and within the State University of New York, offering a wide range of education abroad programs, international student services and recruiting, and campus international activities. The Office of International Education and Programs (OIEP) serves both domestic and international students, scholars, and campus colleagues for continued campus internationalization.

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.

Additional information about SUNY Oswego can be found at

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy,

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing [email protected].  

For Campus Safety information, please see the Annual Security and Fire Report (Clery):

SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]   




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Job No:
Posted: 11/26/2018
Application Due: 1/25/2019
Work Type: