Customer Contact Greeter - CURRENT NWTC STUDENT

Job description

Job ID 601890
Location Green Bay
Full/Part Time Part-Time
Regular/Temporary Regular


Department: Enrollment Services
Reports To: Manager, Customer Contact
Salary Grade: PTA
Position #: 07100282

LOCATION: Green Bay Campus
HOURS: 24 hours per week; Monday-Thursday 12-6pm. Position requires flexibility to work other hours as needed.
SALARY: $10.77/hour
Required online application available on website:

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

This position is responsible for greeting, welcoming and providing clear communication and support to customers as they enter the Welcome Center while ensuring the customer has a satisfied experience. This position serves as the first point of contact for customers, guiding them to the appropriate area, and providing general college information.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

  • Serve as the first point of contact in the Welcome Center for customers regarding College services.
  • Provide excellent customer service to internal and external customers.
  • Decipher customers' needs and guide them to appropriate location within the Welcome Center.
  • Understand basic admissions, financial aid, student finance and advising requirements in order to guide customers appropriately.
  • Update and look up student information in applicable information systems.
  • Check students in for appointments with respective departments using appropriate computer systems.
  • Provide additional support to Enrollment Services department deemed necessary for student success.
  • Other duties as assigned.

Competency Statements (s)
  • Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Education: High School Diploma
Experience: One year related experience in customer service and computer software.
**An equivalent combination of education and work experience may be considered

Computer Skills:
Moderate computer skills

N - Not Applicable
O - Occasionally - up to 33 percent of the time or 0 to 2.5 hours per day
F - Frequently - 33 to 66 percent of the time or 2.5 - 5.5 hours per day
C - Constantly - more than 66 percent of the time or more than 5.5 hours per day

Physical Demands
O (Occasionally)
10 lbs or less
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O (Occasionally)
11-20 lbs
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F (Frequently)
21-50 lbs
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Handling / Fingering
C (Constantly)
51-100 lbs
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Reach Outward
O (Occasionally)
Over 100 lbs
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Reach Above Shoulder
O (Occasionally)
N (Not Applicable)
12 lbs or less
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N (Not Applicable)
13-25 lbs
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Squat or Kneel
O (Occasionally)
26-40 lbs
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O (Occasionally)
41-100 lbs
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The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.





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Job No:
Posted: 11/24/2018
Application Due: 1/23/2019
Work Type: