IT Help Desk Administrator (Temporary)

Location
San Jose, CA
Posted
Nov 22, 2018
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Job ID: 24849
Full/Part Time: Full-Time
Regular/Temporary: Temporary
Job Code: 0420
Department: Moss Landing Marine Lab

Compensation

Classification: Information Technology Consultant - Foundation
Salary Range: $3,470/month - $6,486/month
FLSA status: Non-Exempt

San Jos State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/up/all/benefits/

About the Position

*This is a temporary six month position*

The Moss Landing Marine Labs (MLML) (IT) Help Desk Administrator is assigned to the MLML IT Help Desk and provides related services, as well as directly supports the MLML websites. The IT Help Desk Administrator works directly with faculty, staff, students, researchers and guests in resolving computer, hardware, network, and other related issues. Additionally, the IT Help Desk Administrator assigns tickets to Student Assistants working as IT Help Desk technicians and ensures issues are resolved in a timely manner.

Minimum Qualifications

Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.

Preferred Qualifications

- Previous Experience in help desk
- Extensive technical (IT) troubleshooting experience
- Experience with WordPress and other web application preferred
- Experience with Windows PowerShell is a plus
- Experiencing with Google Apps is required

Knowledge, Skills & Abilities

- Working knowledge of Windows, Mac OS X, and Linux Operating Systems.
- Working knowledge of workstation and laptop hardware.
- Working knowledge of Windows command prompt, Mac/Linux/Unix CLI.
- Ability to manage and configure numerous makes and models of printers, projectors, and other peripherals.
- Ability to install and configure standard software and operating systems.
- Excellent written and communication skills.

Posting Date

November 21, 2018

Application Screening

Application Screening begins December 5, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material

Resume
Letter of interest
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)

All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250

PI105792766

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