Associate Director for Academic Recovery

Job description

Position Number 998647

Functional Title Associate Director for Academic Recovery

Position Type Administration - Staff

Position Summary

Reporting to the Director of SFO, the Associate Director will provide oversight, direction, and supervision to the SFO Academic Recovery Team, who coordinate curricular programs and support services for all undergraduate students at varying levels of academic recovery. Services include, but are not limited to, academic appeals, course withdrawal requests, Academic Recovery Seminar (ARS) courses for students on probation and returning from academic suspension/dismissal, and Starfish (UNCG's early alert platform) As part of a university-wide effort to improve overall student success, and retention and graduation rates, the Associate Director will work collaboratively with other offices across campus, as well as program coordinators within Student Success and the academic units, to address academic recovery concerns at the departmental, institutional, and individual student level.

Essential Duties and Responsibilities:
- Provide administrative oversight of the ongoing development and implementation of the Academic Recovery program model coordinated within the Students First Office
- Provide administrative oversight of the continued development, implementation, and student outreach efforts for Starfish EARLY ALERT and Starfish CONNECT
- Serve as the course instructor and/or academic recovery coach for a designated load of Academic Recovery students enrolled in ARS 100, ARS 120, or ARS 140 each term
- Supervise the professional staff members on the SFO Academic Recovery team, which includes 3 professional staff and 2 graduate assistants
- Assist with the annual/biannual testing of Starfish EARLY ALERT, UNCGenie & Course Withdrawal Work Flow processes, and Academic Standing rules on an as needed basis
- Direct the ongoing training and professional development opportunities for professional and para-professional staff on the SFO Academic Recovery team
- Cultivate relationships with campus partners, particularly academic advisors and other colleagues directly involved in the academic recovery program curricula
- Provide academic recovery coaching to a diverse population of undergraduate students, serving as a liaison to other offices on campus when addressing individual student needs
- Direct the implementation of annual Academic Recovery program assessments, resulting in evidence-based improvements
- Respond to queries about students from faculty, staff, parents, and families as appropriate (within the parameters of FERPA)
- Contribute to the planning and implementation of various SFO departmental initiatives, including (but not limited to) academic appeal support, SOAR, extended evening hours, etc
- Research and implement additional retention initiatives for identified at-risk student populations, including the coordination of outreach/support programs, initiatives, and services
- Assist with monitoring annual operating budgets and personnel oversight at the discretion of the Director
- Other duties as assigned; some evening and weekend work required

Minimum Qualifications

• Master's degree required from an accredited four-year college or university. Master's degree in higher education administration, college student personnel, counseling, educational psychology, or a related field from an accredited four-year college or university strongly preferred.
• Minimum of 3 years of full-time experience, post Master's Degree, contributing to student success initiatives within a higher education setting especially related to academic recovery and outreach.
• Experience in developing and implementing effective academic support services and initiatives to support student transition, success, and retention - particularly services aimed at at-risk students and/or those in academic recovery.
• Direct experience supervising graduate student and/or professional staff.
• Knowledge of strengths-based learning and developmental/appreciative advising practices.
• Working knowledge of higher education legal practices, particularly related to FERPA.
• Proven track record in developing intra-institutional collaborative partnerships with academic and student affairs units to support the transition, success, and retention of college students.

Special Instructions to Applicants

Review of applications will begin immediately with an anticipated start date in January 2019. For best consideration, please submit a cover letter, resume/Vita, and 3 professional references by December 21, 2018.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range Commensurate with education and experience

Org #-Department Students First Office - 10918

Job Open Date 11/21/2018

For Best Consideration Date 12/12/2018

Job Close Date

Open Until Filled Yes

Type of Appointment Permanent

FLSA Exempt

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Please indicate how you learned of the vacant position for which you are applying:
      • UNCGjobsearch Website
      • Piedmont Triad Area Newspaper
      • The Chronicle of Higher Education
      • Inside Higher Ed
      • Other professional journal / website
      • UNC School System Job Board
      • Personal Networking
      • Facebook
      • Twitter
      • Other
    2. If you selected "Other", please provide the name of the resource here.

      (Open Ended Question)

    3. * Are you eligible to work in the United States without sponsorship?
      • Yes
      • No
    4. * Do you currently have a Master's Degree?
      • Yes
      • No
    5. * Do you have a minimum of 3 years of post-Master's degree work experience in a higher education setting?
      • Yes
      • No
    6. * Do you have experience supervising graduate students and/or professional staff?
      • Yes
      • No
    7. * Do you have experience developing and implementing best practices in academic advising or academic recovery?
      • Yes
      • No

    To learn more or to apply for this position please visit our UNCGjobsearch website at

    EOE AA/M/F/D/V





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    Job No:
    Posted: 11/22/2018
    Application Due: 12/30/2018
    Work Type: