Graduate Follow Up Specialist

Job description

Job ID 601889
Location Green Bay
Full/Part Time Full-Time
Regular/Temporary Regular


Department: Learning Solutions
Reports To: Office Supervisor, Learning Solutions
FLSA Status: Non-Exempt
Amount of Travel Required: 1-2 days/month
Union Code: ESS
Positions Supervised: None
Salary Grade: B

STANDARD HOURS: 37.5 hours per week; Monday thru Friday 8:00-4:00p.m. Flexibility required to include other evening and/or weekend hours as necessary.
STARTING SALARY: Minimum starting salary is $17.69/hour
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website:

Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.


Manage the Graduate Follow-up processes for Northeast Wisconsin Technical College including development, coordination and execution to meet both internal and WTCS requirements. Communicate outcome data with key stakeholders and coordinate required support through academic division and faculty partnerships to support project deliverables. Provide data, as requested, for college reports and presentation. Aids in curriculum reporting process within an internal team which includes course approvals, State Client Reporting practices and overall curriculum maintenance.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)

  • Design, plan, implement and coordinate Graduate Follow-up processes to include: annual timeline development and communication plan, assembling data files, data collection and publications, PeopleSoft and Program Scorecard data updates. Actively participate and provide feedback during the process as necessary.
  • Collaborate with Academic teams to ensure that data collection addresses program accreditation needs.
  • Network with internal teams using problem-solving and analytical skills to investigate viable communication connections that will ensure successful implementation.
  • Develop and monitor processes to develop metrics and reports for use in presenting to internal and external customers.
  • Coordinate with college staff to assemble required data within timelines for Graduate Follow-up publications
  • Serve as the department's point of contact with internal customers regarding availability and accessibility of current and archived data.
  • Collaborate with the Northeast Wisconsin Technical College Web Master to ensure data integrity on NWTC website program webpages regarding Graduate Follow-up data and maintain data on related webpages Format and submit required data files within deadlines to the WTCS system. Participate in College and Statewide committees related to Graduate follow-up process.
  • Assist with evaluation of all new courses, in conjunction with other department staff, for inclusion in enterprise application system and Course Catalog ensuring all state compliance standards and local business practices are satisfied. Evaluate curriculum for non-credit courses.
  • Assist in management of course/curriculum reporting; research discrepancies in a team environment and advise Learning and other support departments on necessary processes to resolve issues; submit and reconcile curriculum files, course records and class records to ensure compliance with Wisconsin Technical College System criteria.
  • Aid in maintenance of user documentation of course/curriculum/catalog functions for enterprise application.
  • Assist with management of curriculum modification process; aid in development of training sessions and materials for staff regarding proper documentation of curriculum information with internal team.
  • Assist in evaluation of proposed curriculum modifications/pre-requisites for continuity and compliance; advise program teams of needed changes if necessary. Troubleshoot issues with internal staff to minimize and resolve barriers for student registration.
  • Assist in management and maintenance of publication of curriculum information to the web.


Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College's values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success - Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Autonomy - Ability to work independently with minimal supervision.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.


Education: Associate's Degree in Business related field
Experience: Minimum three years related experience in a systems operation management and/or compliance based environment which require attention to detail and accuracy.

*An equivalent combination of education and experience may be considered

Computer Skills

Microsoft Office Suite (advanced skills in Excel and Word preferred), data management system (PeopleSoft and WTCS database preferred), Business Intelligence System (EdWare preferred), Adobe Acrobat Professional, Electronic Survey instruments.

Other Requirements

Previous experience in cold calling strongly desired

Must hold a valid driver's license and be insurable under the District's standard insurance policy terms


Physical Demands
O (Occasionally)
O (Occasionally)
C (Constantly)
Handling / Fingering
O (Occasionally)
Reach Outward
O (Occasionally)
Reach Above Shoulder
O (Occasionally)
N (Not Applicable)
N (Not Applicable)
Squat or Kneel
O (Occasionally)
O (Occasionally)

10 lbs or less
O (Occasionally)
11-20 lbs
N (Not Applicable)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)

12 lbs or less
O (Occasionally)
13-25 lbs
N (Not Applicable)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)

N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin or other protected classes.





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Job No:
Posted: 11/20/2018
Application Due: 1/19/2019
Work Type: