Director of OIT Operations - RGC
Required: Associate’s degree or an equivalent combination of work experience and education.
Demonstrated experience in the use, support, administration and troubleshooting of server operating systems, networking equipment, teleconferencing systems and Active Directory. A working knowledge of networking protocols.
Preferred: Bachelor’s Degree with three (3) years of related work experience.
Three years’ experience in the use, support, administration and troubleshooting of server operating systems, networking equipment operating systems, teleconferencing systems, Active Directory, and an advanced knowledge base of networking protocols.
The Director of RGC-OIT Operations is responsible for keeping the classroom and conference room conferencing equipment, wired and wireless networks, firewalls, file, print, and other services continuously operational and available for use across all RGC campuses. The Director of RGC-OIT Operations will provide supervision of RGC technicians. Works with other departments in OIT and recommends standards, policies and procedures in alignment with the mission, vision and goals of OIT.
Support users and work with them to solve existing problems. Provide tier 2 and 3 support for all RGC campuses. Administer and support the RGC applications and services such as, but not limited to, conferencing systems, DNS/DHCP Services, Virtual Private Networks (VPN), telephone, backup, and other associated applications and services. Assist in administering and managing the Microsoft Active Directory environment. Assist in daily backup operations, ensuring all required file systems and system data are successfully backed up. Create, log, update, and close trouble tickets; including recording problems and change management. Develops clear and technically sound documentation regarding technology and general processes. Provide supervision and leadership for the technical staff members assigned to the RGC campuses. Provide management of projects for the RGC campuses. Ensure the procedures and processes are in place to provide the appropriate level of service as defined by the Chief Information Officer and the Coordinator of LTAC. Identify, develop and monitor key performance indicators of operational excellence, customer service and technology resource utilization and support. Perform cost analysis to determine the effective use of technology. Assist the Chief Information Officer and the Coordinator of LTAC in developing an operational budget for RGC-OIT.
Required to follow and abide by the University’s security policies and procedures. Will be required to work periodically outside of normal business hours. Additional responsibilities as directed by the supervisor consistent with rank and position.
Received: The Coordinator of LTAC.
Given: RGC-OIT Technicians, student assistants and graduate assistants (as available and appropriate)
Working Conditions; Usual office conditions, exempt from overtime provisions.
Position is security sensitive.
Must be able to lift up to 20lbs.
Must be able to work some nights and weekends.
Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times.
Nine month tenure track position. Summer employment is possible. This position is security sensitive.