Buff OneCard Office Assistant (AAII)
Functional Areas: Student Affairs
Department: Department of Housing Technology Services
Requisition Number: 14374
Location: Boulder, Colorado
Employment Type: University Staff
Posting Close Date: 16-Nov-2018
The University of Colorado Boulder Campus is welcoming applications for a Buff OneCard Office Assistant. This position assists with point of service operations as it relates to card production, identity services, and access control. Primary duty will be as front line staff, assisting customers obtaining Buff OneCards and typical access needs. They are responsible for fielding customer questions and service requests via phone, email and in person, including lost and found, card requests and trouble tickets. To help the Card Office be a more integrated "one-stop" customer service center, this position assists as a liaison to external departments for special projects and requests. They assist the Card Program Assistant in the annual process for conference card creation and management. This position reports to the Card Office Business Manager and coordinates with the Campus Card Office Manager, Campus Card Director and Integrated Security Systems Manager to insure the smooth delivery of services to customers.
Who We Are
The Division of Student Affairs values the diverse backgrounds, histories, identities and life experiences of every member of our community. We strive toward inclusive excellence in making our policies, processes and actions socially just and equitable. We celebrate and embrace differences. We are committed to welcoming and including diverse groups and perspectives in building a climate in which all members can thrive in an environment where they feel at home, welcome and safe.
What Your Key Responsibilities Will Be
Campus Card Front Desk Operations
Staff front desk for the Campus Card Program producing ID and RTD cards, and handling Campus Cash and account management. Keeps office stocked, clean and inviting. Advises on procedure manual and keeps it up to date with new and revised policies and procedures. Responsibilities include training student staff to assist customers needing assistance with carding or door access needs, setting the example for outstanding customer service. In coordination with the Campus Card Program Business Manager, they are responsible for managing the office POS register, balancing out the register and credit card terminal daily and making deposits through the campus financial system. They act as backup for the Campus Card Program Business Manager when they are not available and assist with the creation of special cards.
Conference Card Process
PosAssist with the summer conference card process. Working with the office manager, responsible for creating conference cards as needed. Responsible for understanding conference card tracking system. Position will help create conference specific meal plans and keep PCS updated for current plans, and will work with office manager and Conference Services for any plan or access changes as needed. Position will be responsible for troubleshooting access issues as they relate to these cards.
Maintaining the Program Website
This position is responsible for assisting in managing, editing and updating the Buff OneCard program website to ensure the information presented is current and correct. They manage all support and troubleshooting including responding to reported problems and escalate issues to the website vendor and Program Director when they cannot be resolved. They manage questions and information requests that come in via email and telephone regarding the site responding as appropriate to the questions or request. They will work with the Program Director regarding the strategic direction for site changes, new functionality and site enhancements.
Works with Program Director and other stakeholders on any special publications or marketing. Works with HDS marketing department to develop brand-specific publications and marketing techniques.
What You Should Know
- Free Eco Pass
- Tuition Benefit Eligible
What We Can Offer
Salary range starts at $34,068.
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Dynamic. Be Proactive. Be Boulder.
What We Require
Two years front line customer service experience.
What You Will Need
- Technically savvy, willing and able to learn new systems.
- Excellent interpersonal skills.
- Ability to work independently and on a team.
- Strong customer service skills with the ability to communicate efficiently and effectively.
- Sensitivity to and appreciation of cultural, political and geographical differences, with ability to work well with faculty, staff and students from around the world.
What We Would Like You To Have
Experience supporting students and employees in an Higher Ed environment.
Experience working with sensitive customer.
Bachelor's Degree from an accredited college or university.
To apply, please submit the following materials:
1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: [email protected]
The University of Colorado is an Equal Opportunity/Affirmative Action employer