Call Center Agent

Fort Worth, TX
Nov 10, 2018
Institution Type
Four-Year Institution


Requisition Number

Job Title
Call Center Agent

Family Medicine - 300690

Quick Link


Position Details
The UNTH Family Medicine Department at the University of North Texas Health Science Center is seeking to hire a Call Center Agent to join our team. The Call Center Agent will answer questions regarding providers and services, follow the established protocols to schedule appointments and/or transfer calls to the appropriate clinical personnel. Responsibilities of the position include but are not limited to:

* Answer inbound and outbound calls for the Health Pavilion.
* Create associated tasks and deliver to appropriate individuals.
* Provide excellent customer service and professional telephone etiquette.
* Answer line and all other calls that have been routed to the Call Center.
* Answer calls for all providers for UNT Health.
* Answer questions regarding providers and services.
* Follow established protocols to schedule appointments and transfer calls the appropriate clinic personnel.
* Complete registration of demographics and insurance information via phone in accurate and efficient manner.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the Department.

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Required Qualifications
The successful candidate will possess the following required qualifications:

High school diploma or GED and three (3) years of related experience; or equivalent combination of education and experience.

Special Instructions to Applicants
Applicants must submit a resume and a cover letter with their online application.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Job Requirements:
Position is physically comfortable; individual has discretion about walking, standing, etc.

Pay Rate

Pay Basis

Job Type

Application Types Accepted
Main Form

Occupational Exposure to HIV/HBV?

Occupational Exposure to Hazardous Chemicals?

Occupational Exposure to Tuberculosis?

Security Sensitive?

Require a valid Texas Driver's License?

Require a certification?


Official Job Title
Call Center Agent

Job Open Date

Job Close Date
Open Until Filled

Job Category
Office Personnel


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