Orientation Coordinator, New Student and Family Programs

San Jose, CA
Nov 10, 2018
Institution Type
Four-Year Institution

Job ID: 24832
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3084
Department: Frosh Orientation


Classification: Student Services Professional III
Anticipated Hiring Range: $4,654/month - $4,812/month
Salary Range: $4,554/month - $6,488/month
FLSA status: Exempt

San Jos State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/up/all/benefits/

About the Position

The Orientation Coordinator will lead the coordination of orientation programs, with specific focus on parent and family member programming and resources that support student success and university affinity. This coordinator will provide support to Frosh and Transfer Orientation, and lead the development of Parent/Family Orientation programs, Parent and Family Weekend, and provide support to the SJSU Family Advisory Board and its committees and projects. The coordinator will also lead administrative components for the department including Spartan Link Online Orientation, the development of an academic planner, parent/family newsletters, website management, and social media.

Responsibilities include but are not limited to the following:

- Support programmatic efforts during Frosh and Transfer Orientation, including but not limited to set up, assisting with morning/debrief meetings, providing effective customer service to all participants, and facilitation of sessions.
- Initiates contractual agreements with the Student Union, University Housing, Spartan Eats, University Police, and other university departments as needed.
- Assist with the assembly of program materials (e.g., giveaways, daily schedule of events, handouts, evaluations, planners, promotional materials, etc).
- Develop and facilitate Parent/Family Orientation sessions including programs that take place concurrently with Frosh/Transfer Orientation as well as evening, off-site, and online programs, in collaboration with campus partners and the Family Advisory Board.
- In collaboration with the Director, develop and facilitate annual Parent and Family Weekend including creation of the schedule, confirming participation from campus partners and community members, and involvement of the Family Advisory Board.
- Lead parent/family programming during move in days/opening weekend.
- Support parent and family members during the academic school year, responding to emails/calls.
- Write and edit content for the SJSU Online Orientation platform for students and parents/families, collaborating with campus partners to ensure information is accurate and relevant.
- Contribute to the recruitment/selection of Orientation Leader staff and facilitation of the Orientation Leadership UNVS 199 course, Orientation Leader Retreat, and Orientation Leader Final Training.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related and three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Preferred Qualifications

- Master's degree in Counseling, Higher Education, or Student Affairs.
- Experience with orientation programming
- Experience working with parents and families in an higher education setting
- Strong administrative skills including experience with online programs, e-newsletters, website maintenance, social media, and google drive/forms/sheets.

Knowledge, Skills & Abilities

- Ability to successfully plan and implement large scale events.
- Knowledge of orientation planning processes and best practices.
- Knowledge of parent/family needs and trends in higher education.
- Ability to partner and communicate with various campus partners.
- Knowledge of campus resources & Transition and Retention Services at SJSU.
- Knowledge of student success strategies, specifically for first time frosh and their parent(s) and family members.
- Knowledge in the field of orientation, transition and retention.
- Strong fiscal, administrative, and organizational skills.
- Excellent communication skills, both orally and in writing, including the ability to compose business correspondence, edit and use correct spelling, punctuation and grammar.
- Knowledge and ability to utilize various software applications such as Word, Excel, Google Drive, and Internet Explorer with high degree of accuracy and speed.
- Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system-wide administrators, and visitors to the campus community.
- Ability to work flexible hours. Some evening and weekend hours are required.
- Knowledge of crisis management and risk reduction strategies and appropriate responses.

Posting Date

November 9, 2018

Application Screening

Application Screening begins November 26, 2018.
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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