Assistant Dean - IT and Facilities Management

Job description

diversity employer

Assistant Dean - IT and Facilities Management
NSOE Central Admin

The Nicholas School of the Environment (NSOE) seeks an Assistant Dean of Information Technology and Facilities (ADITF) with at least 10 years of combined educational and on the job experience. Candidates must possess sufficient knowledge and experience to provide strategic and tactical operational leadership to these areas to insure the School's IT and facilities needs are positioned for successful programs of NSOE. Responsible for all computing services at NSOE on both the Beaufort and Durham campuses. Position sets broad goals, timelines and policies for these services keeping with the strategic goals set by the Dean. Position works closely with Duke's OIT senior leadership for technology issues and isresponsible for maintaining a collegial relationship with internal and external IT staff. Provide strategic direction for all major facility projects and directing day-to-day operations of NSOE's Durham facilities, insuring excellent customer service. Position is part of the senior administrative team of NSOE reporting to the COO/Sr. Associate Dean for Admin, & Fin.and has significant engagement with the Dean, faculty, staff and students at NSOE and the University. Position supervises a team of eight staff members, including two remotely who are located in Beaufort. Commitment to diversity and inclusion and ability to create a welcoming engaging environment for people of all backgrounds. Work Performed Work in highly collaborative environment with the Dean,COO/Sr. Associate Dean for Admin. & Fin., IT and facilities staff at Duke, Marine Lab Staff, other NSOE staff, faculty and alumni and be tasked to: Strategic Leadership Provide proactive, innovative leadership and guidance on space planning and facility operations. Maintain/ guide the evolution of the school's IT and facilities infrastructure and services to the school community while assuring efficient and effective coordination with OIT and FMD infrastructure and services and fostering strong collaboration and communication between NSOE IT andfacilities staff and the central IT and FMD organizations. Develop and implement strategic plans in consultation with the NSOE community and Duke's IT leadership to cultivate a viable support environment in which emerging technologies can be quickly and effectively incorporated and obsolescing technologies are efficiently decommissioned. Work closely with faculty, staff and students in the school to assess IT and facility needs and develop plans to address those needs. Represent NSOE on various University committees; coordinate IT and facility initiatives between Nicholas and other University departments and schools as appropriate; maintain liaison with representatives of other University systems to ensure use of current principles and techniques. Participate in and contribute to national higher education IT organizations. Operational Management Foster a working culture that encourages cooperation and collaboration among NSOE staff members across the school and promotes professional development. Insure business continuity / disaster recovery: review risks, threats, vulnerabilities and oversee the development of corrective action plans in partnership with executive management, the office of audit risk and compliance, IT personnel, and other relevant groups. Manage network and system security controls, permissions and interoperability standards to ensure security and integrity of data. Direct and manage multiple projects to improve the school's facilities and IT services and infrastructure. Develop, maintain and insure implementation of equipment and facility infrastructure betterment plans. Work with other school leadership to develop and implement a set of policies and decision-making processes for short- and long-term space allocation that are fully integrated into the institutional strategic plan. Insure effective communication to staff, faculty, students and other constituents so they are informed of maintenance and housekeeping work, projects, and related efforts that are performed in and around NSOE facilities. Work with school staff and central IT and facility organizations to provide comprehensive, reliable, high quality support for IT and facility services for research, teaching, administration, and general use in Nicholas School of the Environment. Work with key stakeholders of the Duke and Nicholas School communities in planning, developing and deploying new technologies and services and shepherding the movement of services to central organizations or departments as needed. Develop, implement and lead technology programs for end user computing, administrative desktop services, classroom instructional technology and research computing. Communicate effectively within the Duke community regarding IT and facility services and programs. Monitor, evaluate, and enhance existing support services and tools to ensure that quality is appropriate. Chair the NSOE Emergency Planning committee and work with members to develop, maintain and implement an emergency response plan for the School. Determine fiscal requirements; prepare budgetary recommendations; monitor, verify, reconcile expenditure of budgeted funds. Prepare reports/analyses setting forth progress, trends and recommendations or expenditure of budgeted funds. Management: Determine staffing needs, merit recommendations, performance assessments/ evaluations, promotions, transfers, disciplinary actions, hires, terms and vacation schedules. Develop strong relationships and work closely with faculty, key NSOE administrators and others to assure that the strategies and direction of NSOE IT and facilities addresses and anticipates their support needs. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Preferred Qualifications and Experience: • Six years progressive experience supporting computer users in an academic computing environment, including significant supervisory experience overseeing technical support groups within a heterogeneous environment • Strong understanding of hardware, software, networking, and learning technologies including audio visual technology is required along with working knowledge of data storage (premise and cloud), telephony, ActiveDirectory, and emerging technologies. Strong team leadership and management skills including the ability to analyze trends and make recommendations. • A high level understanding of the spectrum of IT activities, including technology infrastructure, academic and research computing, administrative systems, security and risk management. • Experience and familiarity with the project management lifecycle, ITIL, incident management tracking, endpoint management systems (SCCM, Jamf, e.g.) • Experience with facility management issues. • Committed to the mission of NSOE and a willingness to be an active participant in our community. • Skilled team builder and manager; able to establish shared mission, outcomes/goals and create strong morale; Ability to manage difficult conversations, relationships, and other challenging situations that require thoughtful and effective communication, verbal and/or written • Effective delegator; skilled at empowering/trusting employees as well as sharing responsibility and accountability

Requisition Number


Duke Entity

Job Code

Job Family Level


Full Time / Part Time

Regular / Temporary


Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Work requires a minimum of a Bachelor's degree in mathematics, computer science, or a computer-related field, or equivalent course work or technical training to supplement a 4-year degree.


Work requires five years of related senior experience including enterprise IT resource and project management, staff supervision, and strategic planning, preferably in an educational setting. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Auto req ID


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.





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Job No:
Posted: 11/10/2018
Application Due: 11/21/2018
Work Type: