Assistant Director, Financial Aid

Job description

Hyde Park Campus

59688 University Financial Aid

About the Unit
Reporting directly to the Executive Director of Financial Aid, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of over 15 people, including advisors, counselors, and assistant directors. For more information visit

Job Information

Job Summary:

The Financial Aid Assistant Director reports directly to the Office of Financial Aid Management and performs an integral role in providing superior customer service to all internal and external stakeholders. The Assistant Director role conducts evaluations to assess the availability of financial aid for students and families, and provides procedural and regulatory support for Title IV and institutional programs within the Office of Financial Aid.


  • Counsel students and families; performs need analysis; complete the verification process on selected files; review appeals; and packages awards by assigning different types of financial aid to meet demonstrated need
  • Work with the Bursar's Office to reconcile third party payments, and resolve refund discrepancies
  • Conduct the timely processing of all Return to Title IV calculations
  • Coordinate timely responses to all email and telephone contacts from students
  • Identify students failing to meet Satisfactory Academic Progress, and counsel as appropriate
  • Assist in the management of aid to undergraduate, graduate, international and study abroad students
  • Assist in the creation and maintenance of federal, state and institutional financial aid policies and procedures
  • Responsible for ensuring disbursement of all College and Graduate aid throughout the academic year
  • Represent the Office of Financial Aid at various on and off-campus events as needed, including occasional evening and weekend hours
  • Assist with other duties and projects as assigned

  • Superb written and verbal communication skills required
  • Knowledge of federal and state financial aid programs and regulations required
  • Extensive knowledge of need analysis required
  • Ability to provide superior customer service to a wide variety of constituents in a fast-paced environment required
  • Exceptional analytical, verbal, and written communication, problem-solving, and organizational skills required
  • Ability to handle several projects simultaneously and to work well under pressure required
  • Ability to work independently and as part of a team required
  • Ability to maintain confidentiality required
  • Familiarity with Education Department systems required

Additional Requirements

Education, Experience, and Certifications:

  • Bachelor's degree required
  • Advanced degree preferred

  • A minimum of three (3) years of experience in a financial aid office setting required.

Technical Knowledge or Skills:
  • Knowledge of Microsoft Office required.
  • Familiarity with Oracle's Peoplesoft software preferred

Required Documents:
  • Resume, Cover Letter, and References

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 11/10/2018
Application Due: 1/9/2019
Work Type: