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Campus Safety Dispatcher (40%) Permanent Part-Time, Campus Safety

Job description

Modesto Junior College

 

Campus Safety Dispatcher (40%) Permanent Part-Time, Campus Safety

Salary: Range 20, $1,208 to $1,544 per month. 

2018-2019 Classified Salary Schedule

 

8 hours per day, 2 days per week, 12 months per year.

 

Swing Shift- 3:00 p.m. to 11:00 p.m. ; Saturday through Sunday, assignment subject to department need and includes evenings, weekends & holidays. 

Relieved by an on-duty Campus Security Officer for a half-hour meal period.

 

Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

Deadline: 12/06/2018

 

Complete job description and application available online at: https://yosemite.peopleadmin.com/postings/3580

 

DEFINITION

Under general supervision, performs dispatching and office administrative duties in support of campus security operations; receives various security-related campus information by telephone, radio and/or other sources; contacts and dispatches security personnel to campus areas; contacts emergency responder agencies when needed; provides information to students, staff, visitors and outside agencies regarding areas of assignment; performs a variety of office administrative duties; and performs related work as assigned.

 

DISTINGUISHING CHARACTERISTICS

This is a full working level class within the Yosemite Community College District (YCCD). Positions in this class perform journey level dispatching and clerical duties in support of campus security operations.

 

SUPERVISION RECEIVED AND EXERCISED

Incumbents in this class receive general supervision, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.

 

An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis.

 

Minimum Qualifications    

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

 

Knowledge of:

•    Operations, services and activities of a centralized dispatching center.

•    Techniques of questioning for both emergency and non-emergency calls.

•    Dispatching techniques with use of radio system for communicating and receiving information.

•    Basic security procedures and practices as applied to a college campus.

•    Principles and procedures of record keeping, security and dissemination.

•    English usage, spelling, grammar and punctuation.

•    Modern office procedures, methods and computer equipment.

•    Federal, state and local laws, codes and regulations pertaining to the functions of the position.

Ability to:

•    Perform campus security dispatching. 

•    Maintain accurate and comprehensive records and prepare clear and concise reports. 

•    Interact with college community and visitors in a tactful and courteous manner. 

•    Prioritize situations accurately and adopt effective courses of action. 

•    Work under pressure, exercise good judgment and make sound decisions in emergency situations.

•    React calmly and effectively in emergency situations.

•    Effectively communicate and elicit information from upset or irate callers.

•    Operate 9-1-1, radio transmitting and other dispatching systems.

•    Respond to and resolve difficult and sensitive inquiries and complaints.

•    Work independently in the absence of supervision and during irregular work hours.

•    Understand and follow oral and written instructions.

•    Operate a variety of office equipment including a computer and radio.

•    Interpret and apply pertinent policies, procedures, laws, codes and regulations.

•    Communicate effectively, both orally and in writing.

•    Establish and maintain cooperative working relationships with those contacted in the course of work.

 

Education and Experience    

Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

•    Education: Possession of a High School diploma or GED.

•    Experience: One year performing office administrative support work that required giving/receiving information to/from the public.

 

Example of Duties    

DUTIES 

•    Receives information regarding campus security issues by telephone, radio or other sources; notifies and dispatches campus security officers to campus locations as needed.

•    Monitors emergency fire and intruder alarm systems; monitors 9-1-1 calls; contacts outside agencies and alerts appropriate personnel as necessary.

•    Answers multiple non-emergency lines and calls for assistance; provides routine information to the public; screens and directs calls to other staff.

•    Enters security incident data into an automated record management system; prepares counter and other reports.

•    Acts as the receptionist for the campus security office.

•    Serves as an information resource regarding the District parking program; assists students, staff and the public in the interpretation and completion of parking and citation-related forms; handles complaints effectively and courteously in person and on the telephone.

•    Conducts various transactions with students, staff, vendors and the general public in matters requiring a detailed knowledge of District policies, procedures, rules, regulations and activities, particularly related to areas of assignment.

•    Maintains campus lost and found unit.

•    Performs general clerical and office work, including typing, proofreading, filing, checking and recording information.

•    Performs other related duties as assigned.

 

TYPICAL WORKING CONDITIONS

•    Work is generally performed in a standard office environment.

 

Licenses and Certificates:

•    Depending upon assignment, a valid typing or keyboarding certificate for 35 words per minute may be required.

•    Depending upon assignment, a valid license to drive in California may be required.

 

YCCD is an Equal Employment Opportunity Employer.

 

 

 

Diversity Profile: University

 

Learn more on Inside Higher Ed's College Page for University

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Job No:
Posted: 11/9/2018
Application Due: 12/6/2018
Work Type:
Salary: $1,208 to $1,544 per month.