Student Success Coaching Coordinator

Job description

Requisition Number STA - 201000000678
Job Title Student Success Coaching Coordinator
Job Description
The University of North Texas at Dallas invites applications for the position of Student Success Coaching Coordinator.

The University - the first four-year public institution of higher education in the city - seeks an individual who will help shape the character of a 21st century, teaching-focused university. Candidates should be able to express enthusiastic support for the mission of the university to transform the lives of students, families and communities by providing high-quality, student-focused education in preparation for tomorrow's careers, and its vision to create the place of choice where students are inspired to learn, faculty are inspired to teach and the community is inspired to support. For more information about the university, go to:

The Student Success Coaching Coordinator is an intermediate level position that oversees the peer success coaching program with the intent of assisting incoming new and transfer students from the point of admission through enrollment using a case management approach. This includes providing information and support regarding the university's programs and services, TSI, orientation and registration, financial aid interpretation, facilitating student engagement in academic and co-curricular activities, and university policies and procedures. The SSC Coordinator is ultimately responsible for helping to position students for success as they transition to college-level coursework and rigorous academic and professional expectations. They will collaborate frequently with the Offices of Undergraduate Admissions, Financial Aid & Scholarships, and Student Affairs and provide reports on the growth and goals of the program. As an integral part of the Division of Student Access and Success, the SSC Coordinator reports to the Director of Academic Advising & Student Success.

Responsibilities of the position include, but are not limited to:

  • Provide supervision and leadership to a staff of student peer success coaches who serve as an immediate source of support for incoming new and transfer students.
  • Monitors coach caseload and program oversight, with attention to student progress towards successful enrollment, problem areas, and intervention activities and processes for students as they begin their experience at UNT Dallas.
  • Participates in off-campus and on campus events supporting the admission to enrollment process of new students.
  • Develops a vision for implementing a successful peer success coaching model and program.
  • Incorporates best practices research to effectively train and support the work of student peer success coaches.
  • Recruits, hires, trains, and evaluates the work of student peer success coaches.
  • Collect, maintain, and utilize assessment data to help improve student persistence and completion.
  • Identifies, and works to eliminate systemic or procedural barriers that inhibit student enrollment throughout the initial admission to enrollment process.
  • Provide academic success coaching based upon best practices.
  • Assist students in the understanding and interpretation of academic policies and procedures.
  • Responds to email/telephone inquiries from students about advisement, registration, transfer information and other procedures or policies.
  • Oversees and may participate in the scheduling of new students for TSI, Orientation, and Advising sessions.
  • Provides ongoing coaching to students identified as drop-out prone.
  • May assist with pre-advising activities, including basic transcript evaluation, interpretation of AP scores, CLEP, or other non-traditional transfer credit hours.
  • Serves as a member of UNT Dallas Retention team.
  • May be responsible for one or more special projects in support of student success.
  • Generates reports and assessments of project outcomes.
  • Facilitates or leads committees within the Office of Academic Advising & Student Success (i.e. professional development, calendaring, advising campaigns, etc.)

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Minimum Qualifications
The successful candidate will possess a Bachelor's Degree and three years of experience in enrollment management, student success, academic advising, student affairs or related experience. A Master's degree can substitute for one year of experience. The following knowledge, skills, and abilities are required:
  • Demonstrated knowledge of enrollment management, student success, academic advising, and new student orientation practices.
  • Considerable knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).
  • Current knowledge of student development and counseling theory.
  • Strong presentation, problem solving, and critical thinking skills.
  • Ability to communicate effectively with diverse populations verbally and in writing.
  • Ability to develop and maintain effective working relationships.
  • Ability to work independently.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
  • Master's Degree in Higher Education Administration, Student Affairs, or related field.
  • Familiarity with principles of successful coaching.
  • Experience managing department or other work projects.
  • Experience working in PeopleSoft SIS.
  • Experience working in SSC Campus or another student success management system.
  • Ability to research, analyze, and present data in reports.

Physical requirements necessary to perform essential job functions
Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting items weighing up to 15 pounds.

Driving University Vehicle? No
Work Schedule

Monday - Friday 8 am - 5 pm; Occasional evenings and weekends.

Substitution of Experience/Education Yes
Start Date
Ending Date (if temporary)
Special Instructions to Applicants
Applicants must submit a resume with their online application.

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * How did you hear about this employment opportunity?
    • Texas Workforce Commission
    • HigherEd Jobs
    • Inside Higher Ed
    • Linked In
    • Indeed
    • Professional Diversity Network
    • Company Website
    • Job Fair
    • Current Employee
    • Other (Specify Below)
  2. Please specify source from above
    (Open Ended Question)
  3. * do you have a Bachelor's Degree and three years of experience in enrollment management, student success, academic advising, student affairs or related experience or a Master's degree and two years of Experience?
    • Yes
    • No

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. References
  3. Veteran Preference (DD-214)





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Job No:
Posted: 11/9/2018
Application Due: 11/22/2018
Work Type: