Conduct Coordinator, University Housing Services

San Jose, CA
Nov 08, 2018
Institution Type
Four-Year Institution

Job ID: 24628
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 3086
Department: Housing Coordination


Classification: Student Services Professional IV
Salary Range: $5,044/month - $7,195/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

Reporting to the Associate Director for Residential Life, the Conduct Coordinator coordinates the administration of the student conduct process for University Housing Services. The Conduct Coordinator is responsible for the investigation and adjudication of alleged violations of the University Housing Services License Agreement, behavioral and community standards and in some cases the Student Conduct Code. Under the general supervision of the Associate Director for Residential Life, the Conduct Coordinator will receive incident reports of alleged violations and will perform investigations, adjudicate cases and recommend outcomes. The nature of the work performed by the Conduct Coordinator is highly sensitive and requires interpretation of CSU, SJSU and University Housing Services policies and procedures. This position maintains and monitors the student conduct database and performs administrative tasks including producing reports.

Responsibilities include but are not limited to the following:
-Adjudicates and assigns individual and organizational Conduct cases in accordance with University Housing Services, SJSU and CSU policies.
- Receives and investigates reports of alleged non-academic misconduct from incidents occurring within the residence community.
- Adjudicates alleged violations of the UHS license agreement, community standards and in some instances the Student Code of Conduct.
- Interfaces, partners and collaborates with Office of Stduent Conduct and Ethical Development regarding case assignments, investigations, adjudication, sanctions and follow up.
- Utilizes an educational philosophy when adjudicating conduct cases.
- Independently manages assigned cases from inception through completion ensuring compliance with timelines, due process, and policies.
- Drafts, reviews, and sends relevant correspondence for assigned cases.
- Conducts informal and formal proceedings concerning alleged violations
- Represents University Housing Services at formal proceedings (hearings).
- Maintains accurate and up to date records of cases and proceedings in Maxient (Student Conduct Database).
- Ensures student conduct and organizational conduct records are properly maintained and organized.
- Provides oversight for and advises UHS Student Judicial Boards and Residential Life Coordinator Advisor.
-Ensure timely entry of case pertinent information in the student conduct database (Maxient or equivalent).
- Process violations, to include: issue charges and a factual description of the alleged conduct, notification to students, case assignment, resolution, and assignment of administrative sanctions.
- Ensure compliance of educational and disciplinary sanctions and coordinate with other offices as necessary.
- Works with Associate and Assistant Director of Residential Life to impose administrative holds as instructed for students whose sanctions are not achieved within the designated timeframe.
- Ensure student conduct records are properly maintained and organized.
- Produce annual statistical reports and Clery reports regarding violations.
- Respond to questions (via telephone calls, emails, and in-person), analyze and solve problems.
- Consult with staff, and administrators on potential alleged violations and provide guidance and resources.
- Schedule appointments with students, employees, and community members.
- Coordinate meetings, conferences, and workshops.
- Review status of job tasks and responsibilities with the Associate Director for Residential Life on a regular basis.
- Creates and develops trainings, workshops, and sanctions to support the prevention and outreach efforts.
- Prepares or assists in the preparation of reports, assessment, and other necessary tasks
- Makes appropriate referrals to campus and community resources
- Develops and assists with conflict resolution, mediation, and the de-escalation of disputes
- Develops and maintains positive working relationships with faculty, staff, and administration at the university in order to best serve students.
- Assists with educating students, faculty, staff, and community members about University Housing Services policies and procedures.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related and four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A masters degree in Counseling, Clinical Psychology, Social Work or a job- related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

- Master' s Degree from an accredited institution
- 1-3 years of professional experience in residential life or student conduct
- Experience adjudicating individual conduct cases and an understanding of the role of student conduct in a public university setting
- Experience in conflict resolution, restorative justice, or mediation
- Experience developing workshops, sanctions, or programs
- Demonstrated experience working with students in crisis situations
- Experience in problem solving, interviewing, and investigation

Knowledge, Skills & Abilities

- Demonstrated knowledge of the Student Affairs profession, student development theories, and "best practice" in student conduct.
- Demonstrated knowledge of application of educational approach to student conduct in a university and college housing setting.
- Demonstrated ability in advising students on complex student-related matters, particularly regarding issues where conflict or sensitive referrals are involved.
- Demonstrated ability to maintain confidentiality and appropriately handle sensitive interactions with students, faculty, staff, administrators, and external agencies.
- Ability to balance the developmental and educational needs of students with the obligation of the institution to protect the safety and welfare of the campus community.
- Demonstrated ability to research, understand, interpret and apply technical procedures or regulations as well as federal, state, CSU, SJSU and University Housing Services policies and procedures.
- Knowledge of assessment/evaluation practices
- Demonstrated working knowledge of software applications: work processing, spreadsheet, database management
- Computer skills necessary to develop publications, produce reports and maintain the front end of a database
- Demonstrated ability to mediate conflict and provide dispute resolution in a fair and objective manner
- Demonstrated ability to analyze complex situations accurately and adopt effective courses of action
- Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions
- Demonstrated ability to handle multiple work priorities, organize and plan work and projects
- Maintain currency in state and federal laws pertaining to student conduct issues and practices as well as best practices in the field.
- Demonstrated strong written and oral communication skills including the demonstrated ability to effectively present information and respond to questions from students, faculty, staff, administrators and external agencies.
- Demonstrated ability to apply professional judgment in determining notification to appropriate administrators concerning student behavior.
- Demonstrated ability to perform accurately in a detail-oriented environment.
- Demonstrated ability to coordinate and prioritize multiple work priorities, organize and plan work and projects.
- Demonstrated ability to function well independently as well as part of a team.
- Demonstrated ability to use independent judgment, critical thinking skills and analytical skills.
- Demonstrated ability to mediate conflict and provide dispute resolution in a fair and objective manner
- Ability to learn and use student conduct databases (e.g., Maxient).
- Demonstrated working knowledge of software applications: work processing, spreadsheet, database management.
- Thorough knowledge of methods, procedures and practices; English grammar, business writing, punctuation and spelling.
- Ability to be functional in all technical aspects of work assignments.
- Ability to learn and use university databases (e.g., PeopleSoft and fiscal operation programs).
- Ability to perform business statistics, such as calculate ratios and percentages, track data, and make simple projections.
- Ability to learn and ensure departmental compliance with all human relations policies and procedures.
- Demonstrated sensitivity and understanding of diversity and inclusion and the diverse needs of students relevant to a metropolitan university.
- Demonstrated ability to establish and maintain effective working relationships within a diverse environment.
- Demonstrated ability to work in a complex organization that requires flexibility.

Posting Date

July 9, 2018

Application Screening

Application Screening begins August 1, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

List of References
Letter of interest
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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