HR Customer Service Team Member
Position Summary: This position serves as an independent and effective HR practitioner working as a member of the University of Georgia Office of Human Resources Workforce Administration Department in the Customer Service Center. The incumbent will be expected to provide information, advice or guidance and support to managers, supervisors, staff, and faculty, keeping abreast of HR issues, identifying areas of concern, and recommending/implementing solutions. This is a highly responsible position and will collaborate with team members to provide efficient and effective HR services to the university community. This individual works with supervisors and employees to provide accurate advice and consultation to university employees, supervisors, and management. They interpret policies, procedures, laws, and regulations for departments university-wide. **This is a full-time limited term position ending in January 2020 with potential to become permanent positions**
Responsibilities: - Provides a range of human resources support as front line support in the HR Customer Service Center - Provides welcoming and front facing contact with incoming visitors to HR. - Answer HR phone calls and triage to the correct department. Making referrals when appropriate - Answer HR requests online and resolve or triage to correct department via ticketing system. Be able to log and create tickets by data entry to assist with campus needs.
Qualifications: Graduation from an accredited college/university with a Bachelor's degree and 1 or more years of experience in Human Resources, or an equivalent combination of education and experience
About UGA: The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state's oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University's enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
Full time/Part time: Full Time
EEO Policy Statement: The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.