Nov 07, 2018
Institution Type
Four-Year Institution


Posting Number: SRGV3620
Number of Vacancies: 1
Location: Edinburg, Texas
Department: EVP Academic Affairs Student Success & P16
FLSA: Exempt

Scope of Job:
The Ombudsperson acts as a neutral, independent, informal, and confidential resource to faculty who are seeking assistance to resolve questions and concerns. Facilitate dispute resolution through information means, which includes consulting, negotiation, and mediation. The Faculty Ombudsperson will adhere to the International Ombudsman Association's (IOA) Standards Code of Ethics and Standards of Practice.

Description of Duties:
• Creates and ensures a neutral, open and confidential environment in which faculty can communicate freely regarding concerns, questions or complaints.
• Promotes awareness and understanding of the Ombudsperson role to faculty and administration.
• Maintains the privacy of the identity of visitors to the office as well as the content of their conversation.
• Responsible for all budgetary responsibilities of assigned area.
• Participates in one-to-one or group dialogue with faculty to address concerns, questions or complaints regarding academic, research, and employee related issues.
• Acts as liaison between individuals or groups by serving as a consultant, facilitator and informal mediator. Evaluates options and help faculty develop alternative solutions to resolve issues.
• Collaborates with units across the university to assist in the development of solutions and to promote the value and process of conflict resolution.
• Develops and provides presentations and materials for training in topics such as leadership, conflict resolution, change management and communication skills.
• Understands, identifies, and explains relevant University policies and procedures, seeks input from others and makes referrals for formal or administrative options when appropriate.
• Collects de-identified, aggregate data regarding the types of problems faculty face within the organization to identify patterns and trends. Advises executive leadership on issues affecting the faculty community and recommends strategies to prevent future problems.
• Provides an annual report that highlights areas of concern and accomplishments for the year.
• Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations.
• Develops and participates in a faculty exit interview process.
• Serves on University committees as needed.
• Performs other duties as assigned.

Supervision Received:
Operates independently of ordinary reporting lines and structures. Receives only general supervision from designed administrator for administrative and budgetary purposes.

Supervision Given:

Required Education:
Master’s degree from an accredited institution in mediation, conflict or dispute resolution, or closely related field from an accredited university.

Preferred Education:

Complete certification by International Ombudsman Association within one year of eligibility. Preferred: Professional certification from International Ombudsman Association or equivalent organization.

Required Experience:
• (3) Three years professional experience directly related to the duties and responsibilities of the position, including demonstrated skills in mediation and conflict resolution.
• Knowledge of professional Ombudsperson standards, code of ethics, procedures, and principles and techniques for informal inquires.
• Experience designing and conducting training programs in conflict resolution, communication skills and other related topics.

Preferred Experience:
Prior Ombudsperson experience in institution of higher education.

Use of standard office equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Usual office environment. Occasional evening or weekend hours may be required. Some travel may be required.

Ability to interact in a professional manner with faculty, staff, students and the public. Excellent verbal and written communication skills. Demonstrated interpersonal skills. Independent decision making and problem solving ability. Demonstrated experience in researching, applying and promoting diversity initiatives and sharing best practice; assessing community needs and promoting community cohesion; developing systems for reporting any incidents of discrimination and dealing with conflict within the community or the workplace. Excellent verbal and written communication skills, including the ability to communicate effectively and respectfully with individuals from diverse background and with diverse groups of individuals throughout the university community. Demonstrated ability to exercise independent judgment and prudence in dealing with sensitive, confidential matters. Demonstrated ability to obtain the trust and confidence of individuals at all organizational levels. Demonstrated ability to understand liability and risk issues including sexual harassment, whistleblower laws and policies, discrimination and other compliance related issues.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 10/30/2018
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
UTRGV is an Affirmative Action/Equal Opportunity Employer that strives to hire without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. UTRGV takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

*Date of Birth
*Social Security Number

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or [email protected]

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit https://careers.utrgv.edu/postings/19516

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