Student Services Officer 1

Job description

Student Services Officer 1

Stanford University

Job Number:

Job Classification Title: Student Services Officer 1
JCC: 7501
Grade: F
Exempt, 100% FTE

Student Services Officer 1

The Mathematical and Computational Science (MCS) undergraduate interdisciplinary program administered by the Department of Statistics is seeking a Student Services Officer (SSO) to work closely with other staff and faculty to provide students with necessary support for their academic success. This is an exciting opportunity for someone with strong administrative skills to work closely with Stanford undergraduates. MCS is Stanford's data science major, with a curriculum that covers key courses in computer science, operations research, mathematics, statistics, and probability, plus individualized programs of study.

Reporting to the Student Services Manager, the SSO is a key member of the administrative team, supporting approximately 170 undergraduate MCS majors and minors as well as supporting aspects of student services for the Department of Statistics which may include course and classroom scheduling, and Bulletin updates.

The SSO advises current and prospective MCS majors (including Honors) and MCS or Statistics minors on degree requirements, planning their program of study, and appropriate course substitutions. The SSO maintains all academic records and monitors degree progress, which includes student fulfillment of major requirements, and provides approval recommendations to the faculty Co-Directors for graduating seniors.

The SSO will work with the MCS faculty on the development of new processes and policies to manage this rapidly growing major more effectively. This includes, but is not limited to, providing recommendations on procedural changes, major requirements and curriculum updates, and the establishment and implementation of a Peer Advising program. The SSO will hire, train, and manage part-time student workers (Peer Advisors) who will assist with advising, degree progress, and event coordination.

Find out more about the MCS interdisciplinary program at

Stanford's Department of Statistics is the top-ranked statistics department in the nation, dedicated to research and student training in statistical methodology and in probability. The department is also very active in the development of these methodologies to advance other fields in the sciences and in medicine. Find out more about the Department of Statistics on our website at

Applicants are required to upload a cover letter and resume in addition to providing applicant information via Stanford's job application portal to be considered for this opening.

Duties Include*:

  • Oversee, review and administer student records, analyze data, and make recommendations that require interpretation and influence decisions on routine issues.
  • Develop recommendations and collaborate with other staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
  • Contribute to developing and analyzing review process of offerings, policies and programs.
  • Collect and analyze data from multiple sources, prepare reports. Contribute to identifying trends, needs analysis, participate in the implementation and testing of technology.
  • Contribute to development of marketing materials and strategies, assist in planning and developing programming activities, outreach functions.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities and participate in related student recruitment and selection.
  • Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
  • May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
  • May assist with the administration of financial processes, including requests for university funding awards (Major Recruitment, UPEG, VPUE summer research).
  • Participate as a member of a project team.
  • May train and supervise student workers.

    * - Other duties may also be assigned

    Minimum Requirements:
    Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.

  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Basic analysis and problem solving skills.
  • Customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

    Physical Requirements*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

    Work Standards:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.


    Location: School of Humanities and Sciences, California, United States
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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    Job No:
    Posted: 11/6/2018
    Application Due: 12/11/2018
    Work Type: