Director, Conference Services
Primarily and independently responsible for all aspects of conference management prior to group arrival as well as day-to-day operations and fulfillment of client contractual and customer-service needs. Primarily and independently responsible for maintaining and building existing portfolio of clients, conferences, camps, and meetings by establishing and/or pursuing relationships with current contacts and program directors. Primarily and independently responsible for developing new conferences, events or programs to further WJU's objectives through relationships, networking, community contacts, campus contacts, and convention and visitor bureaus. Facilitate scheduling and implementation of weddings for WJU alumni and employees. Ensure smooth arrival of guests and appropriate accommodations.
Work closely with campus constituencies to ensure proper execution and delivery of conference functions.
Serve as chief liaison with other departments:
- Information Technology Services - all computer, network, and audio/visual needs.
- Physical Plant - with custodial and grounds staff to ensure appearance, cleanliness, and readiness of space and grounds for guests and conference needs.
- Dining Services - catering menus, input on appropriate dining hall accommodations and hours of operations, production of special events, and fulfillment of all other guest dining and dietary needs.
- Other campus service groups - on financial operations, accounting, risk mitigation, contract review, web development and campus communications, transportation issues, and guest safety and security.
Primarily and independently responsible for developing and establishing a comprehensive business plan including financial goals, marketing strategies, and investment needs consistent with WJU's overall strategic initiatives. Provide proper accounting and data analytics of all conference business activities and ensure timely collection of amounts owed.
Generate contracts and insurance requirements, monitor compliance with University policies and government regulations. Maintain policies and procedures in assigned area/inventory, reviewing, revising and updating annually and issuing new as regulations and requirements dictate; ensure mandated requirements are met and documentation is maintained per policies and procedures; ensure assigned personnel are fully trained and qualified to perform assigned compliance responsibilities.