OFFICE OPERATIONS ASSOCIATE
JOB NO.: 106505-US
Work Type: Staff-Part Time
Department: FP&M/TRANS SERV/PARK STRCT
Categories: Facilities, Skilled Trades, Maintenance, Office & Administrative Support, Transportation Services
Employment Class: University Staff-Ongoing
Position Vacancy ID: 106505
Working Title: OFFICE OPERATIONS ASSOCIATE
Official Title: OFFICE OPER ASSOCIATE(16160)
Hiring Department: A718320-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT
Term: This is an Ongoing appointment
Under general supervision, this position is responsible for the remote operation of Transportation Services parking equipment throughout campus by assisting customers and transportation staff with any gate related issues. In addition, the incumbent will be responsible for parking data collection, technical and mechanical data collection and entering work orders for system repairs into the Transportation Services Booths Tracking System. To meet these responsibilities, the incumbent must have the ability to operate computerized equipment, understand dispatch methodology including but not limited to intercom usage, camera and digital voice recorder (DVR) operation, basic email and two way radio usage. This position requires the ability to prioritize and respond to each call in a timely manner. In addition, this position will also operate and maintain parking booths and other paid parking facilities on UW Madison campus.
Good public relations skills are imperative due to the volume and flow of customers. The ability to maintain positive customer relations in person and or over the intercom in difficult situations is essential. This position is responsible for establishing and maintaining a high level of customer service to the general public helping to resolve complaints, parking gate system issues and work with other operation units within the department to solve parking problems on campus. This position functions closely with other staff to work as a team.
The University of Wisconsin-Madison, Transportation Services, is committed to the highest standard of customer service principles, for its customers, fellow staff members and visitors. Staff will serve as role models by practicing exemplary behavior when working with customers and fellow staff members.
2:30 pm to 12:30 am, Friday Saturday, and Sunday.
Instructions to applicants:
Please click on the "Apply Now" button to start the application process.
Applicants will be asked to upload a resume and cover letter.
Your cover letter should address your qualifications as they pertain to this position including your work experience in the following, if applicable:
1. Oral communication and interpersonal skills.
2. Database management, assess systems, word processing, and spreadsheet software.
3. monitoring surveillance cameras.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Advertised: Nov 5 2018 Central Standard Time
Application Close: Nov 19 2018 11:55 PM Central Standard Time