Job Description Summary
The Student/Academic Advisor is primarily responsible for advising students of their academic progress.
- Assists new and returning students with course selection and academic programs.
- Registers students in colleague system through multi-screen process.
- Maintains and updates student files, including, but not limited to:
- Tracks graduation application and ensures all requirements have been met for degree conferral.
- Compiles or assists with student paperwork (Program Update Requests, graduation applications, clearance, etc.).
- Process transcript related documents and tuition sponsorship paperwork.
- Tracks student course loads and overloads.
- Mediates minor classroom conflict and miscommunication.
- Participate in networking events, as needed.
- Assist with community events revolving around chamber and state college schedule.
- Follow up on student retention efforts including but not limited to students not registered for a particular term, students failing at midterm and major focused efforts.
- Process sanctions and work with at risk students to improve academic performance.
- Encourage students to register for correlating courses needed for their major.
- Manages mass messaging system to remind students to get registered.
- Professionally communicate University and Center policies and procedures.
- Be a vital and contributing team member.
- Organize center and community events.
- Maintain confidentiality at all time.
- Assist with coordination and management of New Student Orientation.
- Perform other duties as assigned by the Center Director.
- Some evening or weekends may be required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Customer-focused; student-centered.
- Exceptional written and oral communication skills.
- Strong analytical and problem solving skills.
- Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
- Knowledge of higher education.
- Knowledge of database management and report development.
- Knowledge of policies, principles and processes for providing customer service.
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Skilled in prioritization, organization, and time management.
- Skilled in understanding written sentences and paragraphs in work related documents.
- Skilled in speaking effectively to others to convey information.
- Skilled in communicating effectively in writing as appropriate for the needs of the audience.
- Skilled in complex problem solving including reviewing related information to develop and evaluate options and implement solutions.
- Skilled in adjusting actions in relation to others' actions.
- Skilled in working with Microsoft Office Suite such as MS Word, Excel, Outlook, and PowerPoint.
- Skilled in Student Information Systems such as Colleague and SalesForce, or similar.
- Skilled in utilizing computers, various software, and office equipment.
- Able to work in a team environment.
- Able to work independently with little to no supervision.
- Able to plan, organize and prioritize work.
- Able to develop and maintain effective and productive relationships.
- Ability to professionally communicate University policies and procedures.
- Must be US Citizen if required to represent the University on a military installation.
Each year from 2012 to 2016, Saint Leo University was named one of Tampa Bay's Top Workplaces by the Tampa Bay Times .
The Top Workplaces in Tampa Bay program was created by the Tampa Bay Times and WorkplaceDynamics. The companies in this survey were ranked based on leadership, compensation and training, workplace flexibility, and diversity.
One of the Top-Ranked Universities in Florida
One of the top-ranked universities in Florida, Saint Leo is a Catholic, liberal arts school serving learners of all faiths.
We are traditional, but we are cutting edge
Established in 1889 by the Order of Saint Benedict of Florida, the university seeks balanced growth in mind, body and spirit for all members of our community. Saint Leo has grown from a peaceful campus in the rolling hills of Central Florida to an institution of international consequence-ranked one of the best regional universities in the South by U.S. News & World Report
Our Tampa-area campus remains committed as ever to student-centered liberal arts education, and is strengthened by the global reach of our regionally accredited online programs and Education Centers in seven states across the U.S., including on many military bases.
We are Catholic, but we are for everyone
Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st century university. Saint Leo now serves more than 16,000 students from 49 states and 86 countries-ranking us among the five largest Catholic higher education institutions in the United States. Saint Leo is also one of the nation's 10 leading providers of higher education to the U.S. military.
While we are proudly Catholic, we teach students not because they are Catholic, but because we are Catholic. And our faith compels us to imagine and contribute to a more socially just society.
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